Rental Manager

I-95 Toyota and Scion of Brunswick; Brunswick (GA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Paid Holidays

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Competitive Pay

Investment opportunities

Paid Vacation

401K with match

Job summary

I-95 Toyota in Brunswick, GA seeks an experienced operations leader to oversee daily rental activities, drive service excellence, and support the location's success. You will manage fleet readiness, reservations, and returns to ensure a seamless customer experience from start to finish.

Responsibilities include monitoring fleet availability, coordinating scheduling, resolving service issues, and ensuring compliance with safety and company policies.

Qualifications

• Experience in rental operations or related customer-facing roles.
• Proven leadership ability to motivate and develop a team.
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with computer systems and scheduling tools.
• High attention to detail and commitment to accuracy.
• Understanding of customer service best practices and operational efficiency.
• Valid driver’s license with clean driving record may be required.

Responsibilities

• Monitor fleet availability, cleanliness, maintenance, and turnaround times to support business demand.
• Oversee scheduling, and workflow to meet operational goals.
• Manage customer service issues professionally and resolve escalations in a timely manner.
• Support rental agreement processes, insurance documentation, and compliance with company policies.
• Track performance metrics, prepare reports, and identify opportunities for improvement.
• Ensure adherence to safety standards, company procedures, and regulatory requirements.
• Collaborate with internal teams and external partners to maintain smooth operations.

Skills

Leadership

Customer service

Communication

Problem solving

Multi-tasking

Technology proficiency

Attention to detail

Regulatory compliance

Tools

Scheduling software

CRM systems

Business software

Job description

We are a local dealer with strong community ties and values. It is our duty to be helpful, competent, honest, and sincere from the showroom floor to our service bay which is why we are looking for the best of the best!

We are seeking an experienced and customer-focused professional to oversee daily operations, drive service excellence, and support the overall success of our busy rental location. This role is responsible for maintaining fleet readiness, and ensuring a seamless experience for every customer from reservation to return.

Responsibilities

• Monitor fleet availability, cleanliness, maintenance, and turnaround times to support business demand
• Oversee scheduling, and workflow to meet operational goals
• Manage customer service issues professionally and resolve escalations in a timely manner
• Support rental agreement processes, insurance documentation, and compliance with company policies
• Track performance metrics, prepare reports, and identify opportunities for improvement
• Ensure adherence to safety standards, company procedures, and regulatory requirements
• Collaborate with internal teams and external partners to maintain smooth operations

Qualifications

• Previous experience in rental operations, automotive service, retail management, hospitality, or a related customer-facing environment
• Demonstrated leadership experience with the ability to motivate and develop a team
• Strong communication, problem-solving, and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using computer systems, scheduling tools, and standard business software
• High attention to detail and commitment to accuracy
• Understanding of customer service best practices and operational efficiency
• Valid driver’s license and a clean driving record may be required

What We Offer

• Paid Holidays
  

• Health, vision, dental, and life insurance
• Competitive compensation
• Investment opportunities
• Paid Vacation
• 401K with match

We are an equal opportunity employer and value a diverse and inclusive workplace. We encourage qualified candidates of all backgrounds to apply.