Rental Manager

The TKO Group; Brunswick (GA); Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with match

Paid Vacation

Investment opportunities

Competitive compensation

Descripción de la vacante

The TKO Group in Brunswick, GA seeks an experienced operations professional to oversee daily rental location operations, drive service excellence, and support the overall success of our busy shop. You will maintain fleet readiness and ensure a seamless customer experience from reservation to return, leading a small team to meet performance goals.

Qualifications include leadership, strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Formación

• Leadership experience in a customer-facing environment or retail/service operations.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computer systems, scheduling tools, and standard business software.
• High attention to detail and commitment to accuracy.
• Understanding of customer service best practices and operational efficiency.
• Valid driver’s license and a clean driving record may be required.

Responsabilidades

• Monitor fleet availability, cleanliness, maintenance, and turnaround times to support business demand.
• Oversee scheduling, and workflow to meet operational goals.
• Manage customer service issues professionally and resolve escalations in a timely manner.
• Support rental agreement processes, insurance documentation, and compliance with company policies.
• Track performance metrics, prepare reports, and identify opportunities for improvement.
• Ensure adherence to safety standards, company procedures, and regulatory requirements.
• Collaborate with internal teams and external partners to maintain smooth operations.

Conocimientos

Leadership experience

Customer service

Communication skills

Multitasking

Tech-savvy

Attention to detail

Operational excellence

Descripción del empleo

We are a local dealer with strong community ties and values. It is our duty to be helpful, competent, honest, and sincere from the showroom floor to our service bay which is why we are looking for the best of the best!

We are seeking an experienced and customer-focused professional to oversee daily operations, drive service excellence, and support the overall success of our busy rental location. This role is responsible for maintaining fleet readiness, and ensuring a seamless experience for every customer from reservation to return.

Responsibilities

• Monitor fleet availability, cleanliness, maintenance, and turnaround times to support business demand
• Oversee scheduling, and workflow to meet operational goals
• Manage customer service issues professionally and resolve escalations in a timely manner
• Support rental agreement processes, insurance documentation, and compliance with company policies
• Track performance metrics, prepare reports, and identify opportunities for improvement
• Ensure adherence to safety standards, company procedures, and regulatory requirements
• Collaborate with internal teams and external partners to maintain smooth operations

Qualifications

• Previous experience in rental operations, automotive service, retail management, hospitality, or a related customer-facing environment
• Demonstrated leadership experience with the ability to motivate and develop a team
• Strong communication, problem-solving, and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using computer systems, scheduling tools, and standard business software
• High attention to detail and commitment to accuracy
• Understanding of customer service best practices and operational efficiency
• Valid driver’s license and a clean driving record may be required

What We Offer

• Paid Holidays
  

• Health, vision, dental, and life insurance
• Competitive compensation
• Investment opportunities
• Paid Vacation
• 401K with match

We are an equal opportunity employer and value a diverse and inclusive workplace. We encourage qualified candidates of all backgrounds to apply.