Premium Manager | Full-Time | Mullett Arena

Oak View Group; Tempe (AZ); On-site; USD 63,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Job summary

Oak View Group is seeking a Premium Manager to oversee catering, suites, and club staff across events at Mullett Arena, Salt River Fields, and Hohokam Stadium. The role includes independent hiring/discipline actions and ensuring compliant, high‑quality guest experiences.

The position requires 3–5 years in catering and premium event services, strong leadership and communication, and willingness to travel for events. Salary ranges from $63,000 to $69,000 with full benefits.

Qualifications

• AA degree or equivalent education plus hospitality experience.
• Advanced food service sanitation training certification.
• Familiar with inventory cost control and menu planning.
• Proficient with POS and timekeeping systems.
• Strong math, cash handling, and basic accounting skills.
• Flexible evenings/weekends due to event schedules.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee Premium and Concessions operations for events.
• Monitor alcohol service to ensure policy compliance.
• Report issues to management immediately.
• Ensure high product quality and guest service.
• Troubleshoot POS hardware and software problems.
• Manage vault operations: opening, closing, balancing.
• Create event staff schedules and verify hours.
• Train, mentor, and manage hourly employees.
• Coordinate catering events from setup to teardown.

Skills

Leadership

Communication

Cash handling

Time management

Computer literacy

Team coordination

Education

Associate’s degree or equivalent

Sanitation training certification

Tools

POS systems

Schedule+

Microsoft Excel

Microsoft Word

Outlook

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Premium Manager manages catering, suites, and club staff as well as provides oversight support to the concession managers in the profitable management of concession operations, as needed. The Premium Manager will independently initiate and authorize all employment actions, such as hiring, termination, suspension, discipline, promotion, and transfer. The catering manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Premium Manager will provide oversight and resolution responsibility for employee performance issues. The Premium Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Premium Manager will be to actively mentor, train, and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self‑direction, and strong technical (computer and POS) aptitude are required. The Premium Manager is based out of Mullett Arena with additional responsibilities for Salt River Fields and Hohokam Stadium in the East Valley. Each of these venues is seasonal, with the peak being October through April and various one‑off events during the off season. The Premium Manager role will have part‑time travel necessity during the off‑season, supporting a variety of OVG venues around the country for premiere and special events.

This role pays an annual salary of $63,000 - $69,000.

Benefits for Full-Time Roles

Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

About The Venue

Mullett Arena is the newest hockey arena in the Valley, playing host to ASU hockey, the Valley Suns G‑League team, and a variety of concerts and special events. This 5,000‑seat arena is state‑of‑the‑art and mixes premium experiences with traditional concession fare. Offering 22 suites, the Coors Light Club Chill, media lounges, green rooms, and a host of other private spaces, Mullett Arena has become a premium destination on ASU's campus.

Responsibilities

• Provides overall effective management of Premium and Concessions operations.
• Monitors alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies.
• Reports any alcohol service or compliance issues to management immediately.
• Monitor product quality and ensure a high level of guest service.
• Troubleshoot technical problems with POS systems from both a hardware and software perspective.
• Manages vault opening, closing, and balancing, as necessary.
• Generates event employee schedules and verifies employee time as required.
• Responsible for the ongoing training, development, mentoring, and management of hourly employees, as directed by department managers.
• Complete documentation of employee performance and attendance issues in accordance with company policy and practice.
• Manage catered events from set‑up to tear‑down, including handling all communication with hourly staff, culinary staff, and guests.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or equivalent combination of education and experience.
• 3-5 years of experience in catering and premium event services
• Nationally recognized, advanced food service sanitation training course certification.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: e-mail, Excel, Word, Outlook, and Schedule+.
• Working knowledge of POS and timekeeping systems.
• Cash handling abilities and basic math skills, including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Strong verbal and written communication skills.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.