Premium Manager

Compass Group, North America; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Levy Sector is seeking a Premium Manager to lead in-house catering facilities and daily operations, coordinating with the catering sales and culinary teams. You will oversee equipment maintenance and inventory, while delivering Heartfelt Hospitality to guests.

The role requires strong hospitality acumen, client relationship skills, and the ability to drive revenue and manage costs in a fast-paced events environment at convention centers and venues.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Bachelor’s degree in hospitality management is preferred.
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Ensures all catering services exceed guest expectations.
• Successfully presents Levy catering services to guests and profitability.
• Provides timely written and verbal communications to meet client needs.
• Develops location-specific food and wine knowledge.
• Initiates contact with clients to secure food and beverage selections.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures Heartfelt Hospitality to every guest, every time.
• Maintains show quality standards at all times.
• Builds strong relationships with clients, guests, subcontractors, and Levy team members.
• Regularly obtains client/guest feedback to improve operations.
• Supports and communicates Company initiatives.

Skills

Customer service

Hospitality management

Interpersonal skills

Stakeholder management

Computer literacy

Education

Bachelor’s degree in hospitality management

Job description

Levy Sector

Premium Manager

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the convention center, sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Premium Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

Detailed Responsibilities

• Ensures all catering services exceed guest expectations

• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability

• Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services

• Develops location-specific food and wine knowledge

• Initiates contact with clients to secure their food and beverage selections in advance of event dates

• Holds team accountable to steps of service to deliver great guest service

• Ensures that team members consistently deliver Heartfelt Hospitality to every guest, every time

• Ensures show quality standards are maintained at all times

• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members

• Regularly obtains feedback from clients and guests to improve operations

• Supports and communicates Company initiatives

• Respond and assist in any departmental guest service issues

• Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards

• Achieves daily sales and assigned cost goals

• Achieves assigned budget goals

• Employs good safety and sanitation practices

• Follows and enforces responsible alcohol service policies

• Executes required daily reporting in a timely manner

• Completes required department reports and complies information at month-end closing

• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook

• Ensures the continual process of revenue development

• Promotes the sale of profitable Levy services

• Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines

• Ensures the complete billing for client services and receipt of payments in accordance with Levy standards

• Uses all performance management tools to provide guidance and feedback to team members

• Promotes a cooperative work climate, maximizing productivity and morale

• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members

• Interviews, hires, trains and develops team members according to Levy guidelines

• Displays a positive attitude towards team members

• Other duties and responsibilities, as needed

Job Requirements

• 2+ years of experience in a food and beverage operational position

• Bachelor’s degree in hospitality management is preferred

• High level of computer literacy

• Passion for hospitality, food, and retail

• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.