Premium Manager
Levy Restaurants
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Benefits offered by this job
Job summary
Levy is seeking a Premium Manager to lead guest experiences with a focus on safety, quality, and financial performance. The ideal candidate will be an experienced food and beverage leader and a strong coach who drives operational excellence.
This role requires managing premium concessions, ensuring proper displays, staffing, and adherence to Levy standards, while building solid client relationships and delivering outstanding service.
Qualifications
- 3+ years of leadership experience in hospitality or retail.
- Bachelor’s Degree in Hospitality Management is preferred.
- High level of computer literacy.
- Understanding of financial concepts.
- Passion for hospitality, food, and retail.
- Excellent interpersonal and stakeholder management skills.
Responsibilities
- Understands all menus, product offerings, packaging and pricing.
- Ensures premium areas have proper displays and merchandise.
- Executes all security, safety and sanitation standards.
- Provides operational planning to meet staffing and product needs.
- Follows preventive maintenance schedule set by Director of Premium.
- Holds team accountable to steps of service to deliver great guest service.
- Ensures show quality standards are maintained at all times.
- Builds and maintains relationships with clients, guests, subcontractors and Levy team.
- Regularly obtains feedback from clients and guests to improve operations.
- Responds to departmental guest service issues.
- Executes menus, promotions and programs as outlined by Director of Operations/Department Head.
- Achieves daily sales and assigned cost goals.
- Achieves assigned budget goals.
Skills
Education
Job description
Levy Sector
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our everyday. An environment where
you can be your authentic self.
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
The Premium Manager is responsible for ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.
- Understands all menus, product offerings, packaging and pricing
- Ensures premium areas have proper displays and merchandise
- Executes all security, safety and sanitation standards
- Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
- Follows and executes preventative maintenance schedule as set forth by Director of Premium
- Holds team accountable to steps of service to deliver great guest service
- Ensures show quality standards are maintained at all times
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
- Regularly obtains feedback from clients and guests to improve operations
- Responds and assists in any departmental guest service issuesExecutes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Follows and enforces responsible alcohol service policies
- Effectively verifies all opening and closing inventories
- Executes required daily reporting in a timely manner
- Ensures required department reports are completed and information is compiled at month-end closing
- Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
- Forecasts and adequately schedules team members to meet operational needs and desired targets
- Ensures proper cash handling procedures are being performed
- Ensures assigned areas are fully stocked and are ready for operation
- Ensures complete maintenance and on-site training of the current POS system and concession equipment
- Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
- Interviews, hires, trains and develops team members according to Levy guidelines
- Other responsibilities, as needed
- 3+ years of leadership experience in hospitality or retail
- Bachelor’s Degree in Hospitality Management is preferred
- High level of computer literacy
- Understanding of financial concepts
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Levy maintains a drug-free workplace.
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