Catering Sales Manager

Levy Restaurants; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Commission base

Job summary

Levy Restaurants in Boston is seeking a Catering Sales Manager to serve as the primary liaison between clients and the food and beverage team, guiding relationships from planning through event completion and ensuring exceptional service while achieving business goals.

The role leads client meetings, coordinates menus, and drives revenue opportunities across a dynamic hospitality environment at the Thomas M. Menino Convention Center.

Qualifications

• Strong verbal and written communication skills in English.
• Basic math, computer, and administrative skills.
• Ability to taste and evaluate food and beverage products.
• Strong organizational skills and attention to detail.
• Ability to stand and walk for extended periods and navigate stairs.
• Ability to use computers and other office equipment.
• Ability to communicate effectively by phone and in person.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Manage client timelines, contracts, and payments.
• Guide clients through the planning process, including menu and beverage selections.
• Conduct client meetings and site visits.
• Communicate client expectations and event details clearly to internal teams.
• Build and maintain strong relationships with clients, guests, vendors, and internal partners.
• Identify opportunities to increase revenue and promote profitable catering services.
• Obtain client feedback and use it to improve service and operations.
• Coordinate and execute catering services that meet or exceed guest expectations.
• Ensure menus, promotions, and programs are executed according to Levy standards.
• Maintain strong attention to detail and ensure event quality standards are met.
• Promote Heartfelt Hospitality and consistent service standards.
• Support and communicate company and location initiatives.
• Accurately utilize Levy systems and technology.
• Manage assigned sales, revenue, and cost goals.
• Ensure accurate and timely billing and payment collection.
• Complete required reporting, forecasting, and event documentation.
• Support month-end processes and departmental reporting.
• Follow Levy standards, policies, safety requirements, and responsible alcohol service practices.
• Provide guidance, feedback, and coaching to team members as appropriate.
• Promote a positive and collaborative work environment.

Skills

Verbal communication

Written communication

Math skills

Computer skills

Organizational skills

Food & beverage tasting

Phone & in-person communication

Job description

The Catering Sales Manager at the Thomas M. Menino Convention Center serves as the primary liaison between the client and the food and beverage team. This role manages the client relationship from the initial planning stages through the completion of the event, ensuring the client’s vision is effectively communicated and executed while delivering exceptional service and achieving business goals.

Levy Sector

Salary: $65,000-$70,000

Other Forms of Compensation: Commission base

Pay Grade: 11

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Catering Sales Manager at the Thomas M. Menino Convention Center serves as the primary liaison between the client and the food and beverage team. This role manages the client relationship from the initial planning stages through the completion of the event, ensuring the client’s vision is effectively communicated and executed while delivering exceptional service and achieving business goals.

Client Service & Sales

• Serve as the primary point of contact for assigned clients.
• Manage client timelines, event details, contracts, and payments.
• Guide clients through the planning process, including menu and beverage selections.
• Conduct client meetings and site visits.
• Communicate client expectations and event details clearly to internal teams.
• Build and maintain strong relationships with clients, guests, vendors, and internal partners.
• Identify opportunities to increase revenue and promote profitable catering services.
• Obtain client feedback and use it to improve service and operations.

Operations

• Coordinate and execute catering services that meet or exceed guest expectations.
• Ensure menus, promotions, and programs are executed according to Levy standards.
• Maintain strong attention to detail and ensure event quality standards are met.
• Communicate effectively with operations teams to ensure seamless event execution.
• Support guest service needs and assist with resolving departmental concerns.
• Promote Heartfelt Hospitality and consistent service standards.
• Support and communicate company and location initiatives.

Financial & Administrative

• Accurately utilize applicable Levy systems and technology.
• Manage assigned sales, revenue, and cost goals.
• Ensure accurate and timely billing and payment collection.
• Complete required reporting, forecasting, and event documentation.
• Support month-end processes and departmental reporting.
• Follow Levy standards, policies, safety requirements, and responsible alcohol service practices.

Team Leadership

• Provide guidance, feedback, and coaching to team members as appropriate.
• Promote a positive and collaborative work environment.
• Support effective communication between management and team members.
• Lead by example and maintain a positive, professional attitude.

Job Requirements

• Strong verbal and written communication skills in English.
• Basic math, computer, and administrative skills.
• Ability to taste and evaluate food and beverage products.
• Strong organizational skills and attention to detail.
• Ability to stand and walk for extended periods and navigate stairs.
• Ability to use computers and other office equipment.
• Ability to communicate effectively by phone and in person.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.