Premium Manager

Compass Group USA; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Compass Group USA (Levy division) seeks a Premium Manager to oversee in-house catering facilities and daily operations, coordinating with catering sales and culinary teams to ensure excellent guest service and profitability.

The role emphasizes safety, sanitation, equipment/inventory management and revenue growth, with a focus on strong interpersonal stakeholder management and hospitality excellence.

Qualifications

• 2+ years in a food and beverage operations role.
• Bachelor’s degree in hospitality management preferred.
• High level of computer literacy.
• Passion for hospitality, food and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Ensure all catering services exceed guest expectations.
• Present Levy catering services to guests in a profitable manner.
• Communicate client needs to ensure internal understanding and guest expectations.
• Develop location-specific food and wine knowledge.
• Initiate contact with clients to secure food and beverage selections.
• Hold team accountable to service steps to deliver great guest service.
• Ensure show quality standards are maintained at all times.
• Build and maintain relationships with clients, guests, subcontractors, not-for-profits and Levy team members.
• Obtain feedback from clients and guests to improve operations.
• Support and communicate Company initiatives.
• Respond to and assist in departmental guest service issues.
• Execute menus, promotions and programs as outlined by Director of Catering.
• Achieve daily sales and assigned cost goals.
• Meet assigned budget goals.
• Maintain safety and sanitation practices.
• Enforce responsible alcohol service policies.
• Complete daily reporting and month-end closing.

Skills

Food & Beverage Ops

Hospitality passion

Interpersonal skills

Stakeholder management

Education

Bachelor’s degree in hospitality management

Tools

Computer literacy

Job description

Job Summary

As a Premium Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

Detailed Responsibilities

• Ensures all catering services exceed guest expectations
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
• Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
• Develops location-specific food and wine knowledge
• Initiates contact with clients to secure their food and beverage selections in advance of event dates
• Holds team accountable to steps of service to deliver great guest service
• Ensures that team members consistently deliver Heartfelt Hospitality to every guest, every time
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports and complies information at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Ensures the continual process of revenue development
• Promotes the sale of profitable Levy services
• Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
• Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members
• Other duties and responsibilities, as needed

Job Requirements

• 2+ years of experience in a food and beverage operational position
• Bachelor’s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Levy maintains a drug‑free workplace.

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