Premium Luxury Sales Support Associate III

FashionUnited; Houston (TX); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Houston to help drive store success through warm, professional client service and efficient floor management. You will assist customers at the cash wrap, maintain stockroom organization, and support merchandise flow from receipt to sale.

The role requires strong English, excellent communication, and the ability to multitask in a fast-paced luxury retail environment.

Qualifications

• 1+ of previous retail experience (cashier/stock, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Customer service

Cash handling

Retail experience

Attention to detail

Communication

Tools

POS System

iPad / Laptop

Walkie Talkie

Job description

Coach is seeking a Sales Support Associate in Houston to help drive store success through warm, professional client service and efficient floor management. You will assist customers at the cash wrap, maintain stockroom organization, and support merchandise flow from receipt to sale.

The role requires strong English, excellent communication, and the ability to multitask in a fast-paced luxury retail environment.