Premium Guest Services Agent - Interisland Flights

Pulama Lanai; Lahaina (HI); On-site; USD 25,253 - 35,967; Full time

Job summary

Pulama Lanai is seeking a Guest Service Agent for Lāna’i Air, responsible for delivering high-quality service to guests during arrival and departure. Duties include assisting with boarding, monitoring guest experience, and collaborating with ground transportation vendors to ensure a seamless process. Applicants should have hospitality experience at a high-end resort and proficiency in communication and organizational skills. This position offers an hourly rate of $22.22 in Lahaina, Hawaii.

Qualifications

• Hospitality experience with a high-end resort, highly preferred.
• 1 year of logistical coordination or sales/marketing experience preferred.
• 1 year of clerical experience preferred.

Responsibilities

• Assist with creating a seamless operation for guests.
• Initial point of contact for guests upon arrival.
• Responsible for passenger boarding and luggage loading.
• Anticipate and resolve issues related to delays.
• Communicate effectively with various stakeholders and vendors.

Skills

Proficient in Outlook

Excellent written communication

Organizational skills

Hospitality experience

Detail-oriented

Job description

Pulama Lanai is seeking a Guest Service Agent for Lāna’i Air, responsible for delivering high-quality service to guests during arrival and departure. Duties include assisting with boarding, monitoring guest experience, and collaborating with ground transportation vendors to ensure a seamless process. Applicants should have hospitality experience at a high-end resort and proficiency in communication and organizational skills. This position offers an hourly rate of $22.22 in Lahaina, Hawaii.