Lanai Air Ramp Service Agent (Lanai)

Pulama Lanai; Lanai City (HI); On-site; USD 19,800 - 24,200; Full time

Job summary

Pulama Lanai is seeking a Ground Service Attendant responsible for maintaining aircraft and equipment cleanliness while assisting with guest arrivals and departures. Safety and communication with logistics and crew are paramount. This role includes aircraft positioning, baggage handling, and ensuring operational safety standards.

Candidates must have a high school diploma and strong communication skills, thrive in a fast-paced environment, and be able to obtain the necessary licenses. The position offers a pay of $22.22/hour and requires flexibility for varying shift hours.

Qualifications

• Working outdoors in varying weather conditions.
• Ability to lift and move up to 70 pounds regularly.
• Experience with physical labor and warehouse environment preferred.

Responsibilities

• Position aircraft and provide marshaling.
• Handle baggage and service aircraft per procedures.
• Transport guests between locations effectively.

Skills

Verbal communication

Written communication

Problem-solving

Multi-tasking

Education

High school diploma/GED

Tools

Vehicles

Wooden pallets

Job description

The Ground Service Attendant is responsible for overall cleanliness of the aircraft, vehicles, and ground equipment used in the Operation, and for assisting with the departure and arrival of the Lāna’i Air aircraft. Safety of the guests and assets are of utmost importance and the Ground Service Attendant is responsible to ensure that this is adhered to. The team will interact with the Logistics Coordinators and Western Aircraft crew and maintenance team on a regular basis. Communication is key to ensure a smooth and safe operation. The primary goal of this position is to support the increased occupancy for the Four Seasons Resorts on Lāna’i.

Compensation:

$22.22/hour (non-exempt)

Reporting Relationship:

Quality Standards:

• Conduct individual and business affairs in highest ethical and legal fashion.
• Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
• Build strong communication links with supervisors, peers, and employees.
• Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
• Comply with all Company policies and standards.
• Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.

Responsibilities

• Positions (tow) aircraft, as required, to meet daily flight operations and maintenance requirements.
• Provides aircraft marshaling, as required, utilizing hand signals to safely maneuver aircraft into and out of parking.
• Responsible for baggage handling, loading/offloading, and servicing of all inbound and outbound aircraft in accordance with prescribed procedures.
• Performs FOD (Foreign Object Debris) inspections.
• Assists with transporting guests in a vehicle or golf cart between airport, lounge, or aircraft.
• Operates Company vehicles, radios, and equipment in a safe and efficient manner.
• Ensures that vehicles are fueled properly.
• Performs other duties as assigned.

Qualifications

Qualification/Requirements:

• High school diploma/GED, preferred.
• Physical labor experience and/or working in a warehouse environment.
• Requires the highest level of professionalism and hospitality when interacting with Lāna’i Air guest.
• Requires good verbal and written communication skills.
• Requires the ability to follow oral and written instructions.
• Requires good judgment and a common sense approach to the work.
• Must thrive in a fast-paced environment and be willing to lend a helping hand.
• Must be able to maintain a positive attitude and work under conditions that are changing on a moment’s notice.
• Requires an ability to take responsibility and be accountable.
• Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time.
• Must work harmoniously and professionally with co‑workers and third‑party vendors.
• Must be able to problem solve and to identify resources to use when faced with irregular operations.
• Must have a practical background in application of aviation regulations, safety standards, and safe operating practices.
• Must complete all Company‑required initial training successfully.
• Must be flexible with schedule and be able to work within a 24/7 operation; including weekends (ie. Friday, Saturday, Sunday), holidays, and days off.

Required Work Cards/Certifications:

• Must be able to obtain and retain Airport Operational Area (AOA) badging and ramp license from the State of Hawaii Department of Transportation.
• Valid Hawaii Driver’s License and successful review of Motor Vehicle Record.

Physical Requirements:

• The Ground Service Attendant position is a very physical position, working outside in the elements.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close vision, distant vision, and color vision.
• The employee is occasionally required to operate objects, tools, or controls.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.