Premium Front Desk Concierge — Elevating Patient Experience

BURNETT PLASTIC SURGERY PC; Westfield (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Burnett Plastic Surgery PC in Westfield, NJ is seeking a polished Front Desk Concierge to be the welcoming face of our premier practice. This role offers a high-end, patient-focused environment where every interaction matters.

You will greet patients, manage calls and appointments, coordinate consultations, verify insurance, process payments, and maintain a tidy, organized front desk. Ideal candidates have 1–3 years in luxury medical reception and HIPAA-aware professionalism.

Qualifications

• 1-3 years of front desk or medical receptionist experience.
• Experience in a plastic surgery, medical spa, or aesthetic practice is a strong plus.
• Proficiency with medical scheduling or EMR software preferred.
• Exceptional interpersonal and communication skills with a patient-first attitude.
• Professional appearance and demeanor suitable for a high-end aesthetic practice.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Discretion and sensitivity when handling confidential patient information (HIPAA compliance).
• Minimum High School Diploma or Associates Degree.

Responsibilities

• Open and close the office.
• Greet and check in patients with a warm, professional, and concierge-level demeanor.
• Answer and manage incoming calls, emails, and appointment scheduling requests.
• Coordinate patient consultations and follow-up appointments using practice management software.
• Collect and verify patient information, insurance details, and medical forms.
• Process payments, manage billing inquiries, and handle financial transactions accurately.
• Maintain a clean, organized front office and waiting area.
• Communicate effectively with clinical staff to ensure seamless patient flow.

Skills

Front desk experience

Medical receptionist

Luxury customer service

HIPAA compliance

Communication skills

Education

High School Diploma or Associate Degree

Tools

Scheduling software

EMR software

Job description

Burnett Plastic Surgery PC in Westfield, NJ is seeking a polished Front Desk Concierge to be the welcoming face of our premier practice. This role offers a high-end, patient-focused environment where every interaction matters.

You will greet patients, manage calls and appointments, coordinate consultations, verify insurance, process payments, and maintain a tidy, organized front desk. Ideal candidates have 1–3 years in luxury medical reception and HIPAA-aware professionalism.