Premium Fashion Sales Support Specialist

Rag & Bone; Boston (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Calm Membership

Medical, dental, vision benefits

401k

Job summary

rag & bone is seeking a Sales Support Associate for full-time work in Boston (Newbury and Seaport stores). You will support both back-of-house operations and front-of-house customer service to ensure smooth product flow and a best-in-class experience.

You will handle inventory, POS interactions, and partner with store management to maintain brand standards, while delivering personalized styling and service to our premium clientele.

Qualifications

• 1-3 years of retail experience, preferably in premium, contemporary, or luxury environments.
• Proven ability to achieve individual sales goals and contribute to team performance.
• Skilled in clienteling, including building and maintaining a loyal customer base.
• Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling.
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management
• Ensure maximization of storage and capacity in all product and supply categories
• Assist with the investigation and rectification of inventory discrepancies
• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Meet store and metric goals
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere

Skills

Clienteling

Sales goals

Styling recommendations

Product knowledge

Brand storytelling

Customer service

Tools

POS system

Job description

rag & bone is seeking a Sales Support Associate for full-time work in Boston (Newbury and Seaport stores). You will support both back-of-house operations and front-of-house customer service to ensure smooth product flow and a best-in-class experience.

You will handle inventory, POS interactions, and partner with store management to maintain brand standards, while delivering personalized styling and service to our premium clientele.