Premium Club Supervisor

ASM Global; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

ASM Global seeks a Premium Club Supervisor to oversee daily operations of a high-end club, delivering exceptional service to members and guests and coordinating staff across bartending, service, security, and maintenance.

The role focuses on member relations, ambiance, event planning, and ensuring profitable operations while enforcing safety and standards throughout shifts, including evenings and weekends.

Qualifications

• Experience in hospitality, club management, or luxury service.
• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.
• Ability to work evenings, weekends, and holidays.
• Professional appearance and demeanor.

Responsibilities

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Skills

Leadership

Communication

Organizational skills

Safety procedures

Flexible hours

Professional appearance

Job description

Premium Club Supervisor

Job Title: Premium Club Supervisor

Job Description

The Premium Club Supervisor is responsible for overseeing the daily operations of the exclusive club, ensuring an exceptional experience for all members and guests. This role involves supervising staff, maintaining high standards of service and ambiance, managing member relations, and ensuring the club operates smoothly and profitably.

Key Responsibilities

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Qualifications

• Proven experience in hospitality, club management, or luxury service industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and demeanor.