Premium Club Supervisor

ASM Global; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ASM Global is seeking a Premium Club Supervisor in Frisco, TX, to oversee daily club operations and ensure an exceptional experience for members and guests. This role requires leading a diverse staff, maintaining high service standards, and managing member relations in a luxury setting.

The ideal candidate will possess strong leadership, communication, and organizational skills, with the ability to work evenings, weekends, and holidays.

Qualifications

• Proven experience in hospitality, club management, or luxury service industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Responsibilities

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Job description

Premium Club Supervisor:

Job Title: Premium Club Supervisor

Job Description:

The Premium Club Supervisor is responsible for overseeing the daily operations of the exclusive club, ensuring an exceptional experience for all members and guests. This role involves supervising staff, maintaining high standards of service and ambiance, managing member relations, and ensuring the club operates smoothly and profitably.

Key Responsibilities:

• Supervise and coordinate the activities of club staff, including bartenders, servers, security, and maintenance personnel.
• Ensure that all members and guests receive exceptional, personalized service in a luxurious environment.
• Manage member relations, addressing inquiries, concerns, and special requests promptly and professionally.
• Oversee the cleanliness, presentation, and ambiance of the club to maintain a high-end atmosphere.
• Monitor and manage club operations, including reservations, memberships, and event planning.
• Enforce club policies, safety protocols, and standard operating procedures.
• Assist in training and developing staff to uphold service standards and professionalism.
• Collaborate with management to plan and execute special events, promotions, and member engagement activities.
• Handle member feedback and resolve issues efficiently to ensure high satisfaction.
• Monitor financial transactions, billing, and inventory control related to club services.

Qualifications:

• Proven experience in hospitality, club management, or luxury service industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of safety and security procedures in a club environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Would you like me to prepare a professional profile or a template for a job posting based on this?