Premium Chocolate Guest Associate | Tips & Perks

Lindt; San Francisco, Northern (CA, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Free sundae or shake on every shift

Employee discount 50%

Quarterly bonus potential

Job summary

Ghirardelli is hiring immediately for entry-level roles in our San Francisco area store. Starting pay is $19.61/hr plus tips, with holiday pay and a 50% employee discount on all products. Shifts may run during typical store hours (9:00am–10:00pm) with prep/cleanup time.

Be part of a team focused on exceptional guest experiences and brand leadership in premium chocolate. As a Chocolateer/Topper, you will handle cash, stock, and product preparation while maintaining cleanliness, accuracy, and

Qualifications

• Must be high energy, reliable and able to work all shifts including nights and weekends.

Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes
• Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties

Skills

Guest service

Cash handling

Communication

Time management

Education

18+ years old

High school diploma preferred

Job description

Ghirardelli is hiring immediately for entry-level roles in our San Francisco area store. Starting pay is $19.61/hr plus tips, with holiday pay and a 50% employee discount on all products. Shifts may run during typical store hours (9:00am–10:00pm) with prep/cleanup time.

Be part of a team focused on exceptional guest experiences and brand leadership in premium chocolate. As a Chocolateer/Topper, you will handle cash, stock, and product preparation while maintaining cleanliness, accuracy, and