Premium Charter Experience Coordinator

Socket.dev; Los Angeles (CA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401k

Dependent Care FSA

Health FSA

Job summary

Aero is seeking a Charter Experience Coordinator to oversee the day-to-day logistics of our private charter operations. You will liaise with directors, sales teams, crew, brokers, vendors, and guests to deliver an elevated experience.

As part of the Charter Team, you will manage flight planning, documentation, and guest preferences while coordinating with OCC and operations partners to ensure safety, efficiency, and on-time performance.

Qualifications

• Bachelor's degree or equivalent in aviation, hospitality, luxury travel, logistics, or related field.
• 2–5 years in aviation operations, charter operations, or fast-paced travel coordination.
• Exceptional organizational and time management skills with multi-priority ability.
• Attention to detail and accuracy in coordinating flight logistics and guest requests.
• Excellent verbal and written communication for guests, brokers, vendors, and stakeholders.
• Proven ability to deliver high-touch, premium customer service with discretion.
• Willingness to work evenings, weekends, holidays, and travel as needed.

Responsibilities

• Serve as the primary contact for charter guests and brokers throughout each trip.
• Review and coordinate incoming charter requests and vetting of operations.
• Coordinate pre-flight logistics: briefings, catering, stocking, ground handling, fueling.
• Maintain trip documentation and crew communications per company procedures.
• Collaborate with Flight Attendants to capture guest preferences and onboard needs.
• Monitor operations and escalate issues to leadership when needed.
• Work with OCC, Ground Ops, Flight Ops and vendors to ensure safe, on-time flights.
• Identify process improvements for charter operations and service standards.
• Support special projects and other operational initiatives.

Skills

Aviation operations

Customer service

Project coordination

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

CRM systems

Scheduling software

MS Office

Job description

Aero is seeking a Charter Experience Coordinator to oversee the day-to-day logistics of our private charter operations. You will liaise with directors, sales teams, crew, brokers, vendors, and guests to deliver an elevated experience.

As part of the Charter Team, you will manage flight planning, documentation, and guest preferences while coordinating with OCC and operations partners to ensure safety, efficiency, and on-time performance.