Cannabis Budtender — Customer Experience Specialist

Jobvite, Inc.; Smyrna (DE); On-site; USD 32,000 - 38,000; Full time

Job summary

AYR Wellness is seeking a Budtender to provide customers with an extraordinary experience in our Smyrna dispensary. You will engage customers, explain product benefits, and foster a compassionate, respectful environment while following store policies and regulatory guidelines.

You will assist the Management Team with daily operations, use POS and inventory systems, maintain clean, well-stocked spaces, and strive to meet daily sales targets while upholding customer-first service.

Qualifications

• Must be at least 21 years of age.
• Able to pass all background checks as required by state cannabis agency.
• Availability to work retail schedule including nights and weekends.
• Prior customer service experience in hospitality, pharmacy, or retail.
• Must stay current with policies and regulations of the state cannabis agency.
• Maintain regular and punctual attendance.

Responsibilities

• Provide knowledge, guidance, and a personalized experience to customers by explaining benefits of Premium Cannabis products.
• Ensure customer questions or concerns are resolved quickly; escalate when needed to management.
• Process and fulfill customer orders using POS and inventory systems in compliance with policies.
• Keep the dispensary stocked, clean, tidy, and operating smoothly while maintaining a customer-first attitude.
• Meet or exceed daily sales targets by following the customer experience selling cycle and product recommendations.
• Support management in ensuring procedures reflect regulatory and compliance standards.

Skills

Customer obsession

Adaptable / Flexible

Learning on the Fly

Education

High school diploma/GED

Tools

POS System

Job description

AYR Wellness is seeking a Budtender to provide customers with an extraordinary experience in our Smyrna dispensary. You will engage customers, explain product benefits, and foster a compassionate, respectful environment while following store policies and regulatory guidelines.

You will assist the Management Team with daily operations, use POS and inventory systems, maintain clean, well-stocked spaces, and strive to meet daily sales targets while upholding customer-first service.