Premium Brand Ambassador: Fashion & Customer Experience

Ralph Lauren Corporation; Round Rock (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors in Round Rock to deliver a premium shopping experience across our premium lifestyle categories. You will focus on customer service, styling insights, and brand knowledge while supporting a high-volume environment.

The role emphasizes meeting sales goals, collaborating with teammates, and upholding store standards. A flexible schedule including weekends is required, with opportunities for growth within the Ralph Lauren leadership track.

Qualifications

• Retail or customer service experience preferred.
• Able to work a flexible schedule including weekends.
• Ability to meet KPI targets and upsell

Responsibilities

• Provides excellent customer service with a customer-first mindset.
• Understands sales objectives and meets or exceeds individual KPIs (SPH, data capture).
• Contributes to monthly, quarterly, and annual sales plans with the team.
• Connects customers via Polo Connect program.
• Demonstrates fashion knowledge and helps with styling.
• Educates customers on programs, initiatives, and offerings.
• Assists in fitting rooms and maintains store standards.
• Supports floor operations, replenishment, and opening/closing duties.
• Participates in trainings and provides feedback to management.

Skills

Customer Service

Sales Goals

Team Player

Brand Knowledge

Tools

POS System

Cash Handling

Job description

Ralph Lauren is seeking Brand Ambassadors in Round Rock to deliver a premium shopping experience across our premium lifestyle categories. You will focus on customer service, styling insights, and brand knowledge while supporting a high-volume environment.

The role emphasizes meeting sales goals, collaborating with teammates, and upholding store standards. A flexible schedule including weekends is required, with opportunities for growth within the Ralph Lauren leadership track.