Premium Banquet Server - Elevate Casino Events

Hard Rock Hotel & Casino Ottawa; Rockford (IL); On-site; USD 17,000 - 34,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Banquet Server to support all banquet events, including setup, service and breakdown of staging areas, buffets, receptions and plated meals.

You will ensure smooth service sequences, pour and garnish beverages, and maintain exceptional guest satisfaction across conferences, galas, and casual events. Evening, weekend, and holiday shifts are required as needed.

Qualifications

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to communicate information clearly in English, both written and spoken.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to perform basic numerical operations and handle cash or tickets.
• Ability to work with guests and staff with patience, tact, and diplomacy.
• Fluency in English; additional languages are a plus.

Responsibilities

• Set up and break down banquet staging areas and service stations.
• Serve beverages, coffee, tea, cocktails, and wine during events.
• Serve plated meals and hors d’oeuvres and ensure correct garnishes.
• Maintain guest satisfaction and accommodate special requests when possible.
• Polish and set up china, glassware, silverware and service items.
• Follow safety, sanitation, and alcohol service laws and policies.
• Coordinate with departments to ensure seamless event execution.
• Provide friendly, professional hospitality and team communication.

Skills

English fluency

Customer service

Multitasking

Teamwork

Education

Secondary school degree preferred

Tools

Food Handlers Card

Liquor License

IGC Badge

Job description

Hard Rock Casino Rockford is seeking a Banquet Server to support all banquet events, including setup, service and breakdown of staging areas, buffets, receptions and plated meals.

You will ensure smooth service sequences, pour and garnish beverages, and maintain exceptional guest satisfaction across conferences, galas, and casual events. Evening, weekend, and holiday shifts are required as needed.