Premium Automotive Brand Specialist

Car Pros Honda; Los Angeles (CA); Hybrid; USD 78,000 - 158,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Disability insurance

Life and AD&D insurance

401(k) plan after 1 year

Job summary

BMW of Downtown Los Angeles is seeking a BMW Brand Specialist to deliver a premium, consultative buying experience and build lasting customer relationships. You’ll showcase the BMW lineup with confidence, tailoring ownership solutions and staying current on incentives and product developments.

The role emphasizes storytelling, performance knowledge, and brand ambassador responsibilities, requiring energy, professionalism, and a passion for the BMW experience.

Qualifications

• Have at least 2 years of customer service experience.
• Be confident, professional, and comfortable engaging with a diverse range of clients.
• Thrive in a goal-driven, performance-oriented environment.
• Take ownership of results and hold yourself accountable.
• Be coachable and committed to continuous personal and professional growth.
• Know how to create an exceptional customer experience.
• Bring energy, enthusiasm, and professionalism to every interaction.
• Understand that trust and relationships are the foundation of long-term success.
• Previous automotive sales or customer service experience is valuable, but mindset, energy, professionalism, and a commitment to excellence matter most.

Responsibilities

• Deliver a consultative, engaging buying experience from the first hello through final delivery.
• Bring the BMW product lineup to life through confident demonstrations and exceptional product knowledge.
• Connect with clients who value performance, luxury, technology, and design.
• Understand customer needs and present tailored vehicle and ownership solutions.
• Consistently follow up with clients and build lasting relationships.
• Achieve individual performance goals while contributing to a strong, collaborative team culture.
• Represent the BMW brand with professionalism, enthusiasm, integrity, and attention to detail.
• Stay current on BMW products, technology, features, incentives, and the competitive automotive landscape.
• You’re more than a salesperson — you’re a relationship builder, communicator, and brand ambassador.

Skills

Customer service experience

Job description

BMW of Downtown Los Angeles is seeking a BMW Brand Specialist to deliver a premium, consultative buying experience and build lasting customer relationships. You’ll showcase the BMW lineup with confidence, tailoring ownership solutions and staying current on incentives and product developments.

The role emphasizes storytelling, performance knowledge, and brand ambassador responsibilities, requiring energy, professionalism, and a passion for the BMW experience.