Premium Auto Service Manager — Beaverton

Sunset PORSCHE & AUDI; Beaverton (OR); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth across Sunset Imports

Employee discounts on vehicles and ser

Job summary

Sunset Porsche Audi Beaverton seeks a Service Manager to lead a premium Audi service operation. As on-site leader, you will supervise Advisors and Technicians, set standards, and ensure exceptional service quality.

You will own the service workflow, KPI tracking, scheduling, and coordination with Parts and Accounting, while upholding Audi standards and customer satisfaction across the Beaverton area.

Qualifications

• 5+ years in dealership service leadership with measurable results.
• Proven team builder with clear standards and consistent follow-through.
• Expert in DMS CDK, scheduling, dispatch, and service analytics.
• Customer-centric communicator who handles escalations with poise.
• Organized, decisive, and calm under pressure.
• Valid driver license with acceptable record.

Responsibilities

• Lead and develop Advisors, Technicians, and support staff with coaching and accountability.
• Own the service workflow from check-in to delivery with smart dispatch and clear promises.
• Drive shop productivity, efficiency, and quality while protecting the customer experience.
• Collaborate with Parts to improve first-time fill and reduce aging.
• Manage schedule load, capacity planning, and loaner coordination to reduce bottlenecks.
• Audit for quality and safety and ensure Audi standards, warranty policies, and documentation.
• Monitor KPIs daily and communicate progress to the team and leadership.
• Hire, onboard, and develop talent with structured training and career paths.
• Own financial performance including gross, ELR, expense control, and warranty recovery.
• Collaborate with Parts and Accounting for seamless operations.

Skills

DMS CDK

Scheduling

Dispatch

Service analytics

Excel

Tools

CDK DMS

Job description

Sunset Porsche Audi Beaverton seeks a Service Manager to lead a premium Audi service operation. As on-site leader, you will supervise Advisors and Technicians, set standards, and ensure exceptional service quality.

You will own the service workflow, KPI tracking, scheduling, and coordination with Parts and Accounting, while upholding Audi standards and customer satisfaction across the Beaverton area.