Premium Auto Concierge & Client Experience Lead

Fields Motorcars; Asheville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Training

Employee vehicle purchase plans

Paid Time Off

Job summary

Fields Motorcars in Asheville is looking for energetic team members dedicated to premium customer service. You will manage customer relationships, coordinate appointments, and maintain communication notes in our CRM system.

The ideal candidate has strong organizational skills and a customer-first attitude. We provide comprehensive medical benefits, a 401(k) plan, and opportunities for career growth in a supportive team environment.

Join us to build lasting relationships with customers in our family-owned business!

Qualifications

• Strong organizational and communication skills required.
• Professional appearance and customer-first attitude essential.
• Self-motivated with strong attention to detail necessary.

Responsibilities

• Complete daily assigned tasks consistently and efficiently.
• Monitor customer responses in email messaging daily.
• Maintain detailed and accurate customer notes in CRM.
• Manage missed appointments through follow-up efforts.

Skills

Organizational skills

Communication skills

Customer-first attitude

Multitasking ability

Attention to detail

Tools

CRM (Elead preferred)

Job description

Fields Motorcars in Asheville is looking for energetic team members dedicated to premium customer service. You will manage customer relationships, coordinate appointments, and maintain communication notes in our CRM system.

The ideal candidate has strong organizational skills and a customer-first attitude. We provide comprehensive medical benefits, a 401(k) plan, and opportunities for career growth in a supportive team environment.

Join us to build lasting relationships with customers in our family-owned business!