Premium Apparel Retail Lead - Styling & VIP Service

Johnnie-O; McLean (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Employee discounts

Paid time off & holidays

Job summary

Johnnie-O is seeking a Retail Sales Lead to deliver an exceptional customer experience, build lasting relationships, and contribute to the store's overall success. This role creates a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

Responsibilities include welcoming customers, understanding their needs, offering styling advice, maintaining an organized sales floor, and driving sales through service, events, and clean operational

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Skills

4+ years retail experience

Interpersonal skills

Proactive customer service

Adaptability

Flexible schedule

Stand long hours

Job description

Johnnie-O is seeking a Retail Sales Lead to deliver an exceptional customer experience, build lasting relationships, and contribute to the store's overall success. This role creates a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

Responsibilities include welcoming customers, understanding their needs, offering styling advice, maintaining an organized sales floor, and driving sales through service, events, and clean operational