Premium Retail Sales Lead — Style & Client Relationships

Johnnie-O Clothing; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Commission opportunities

Health Insurance

Paid time off

Paid holidays

Job summary

Johnnie-O is seeking a Retail Sales Lead in McLean, VA to deliver an exceptional customer experience and build lasting relationships while driving store goals. You’ll help create a welcoming, on-brand environment where customers feel connected to the product and the Johnnie-O lifestyle.

The role emphasizes personalized styling, knowledge sharing, and proactive outreach to grow the customer base, with a focus on teamwork and premium service.

Qualifications

• 4+ years of retail or customer service experience.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Skills

Interpersonal skills

Customer service

Adaptability

Scheduling flexibility

Multitasking

Job description

Johnnie-O is seeking a Retail Sales Lead in McLean, VA to deliver an exceptional customer experience and build lasting relationships while driving store goals. You’ll help create a welcoming, on-brand environment where customers feel connected to the product and the Johnnie-O lifestyle.

The role emphasizes personalized styling, knowledge sharing, and proactive outreach to grow the customer base, with a focus on teamwork and premium service.