Premium and Billing Associate

Symetra; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Premium and Billing Associate to join their dynamic team. In this role, you will handle the processing and application of cash receipts for policyholders while ensuring timely and accurate billing. Your attention to detail and strong communication skills will be essential as you support premium analysts and provide exceptional customer service. This position offers an opportunity to thrive in a fast-paced environment, where your contributions will directly impact financial reporting and customer satisfaction. If you're a motivated individual with a knack for organization, this role is perfect for you.

Qualifications

• Detail oriented with strong organizational and communication skills.
• Ability to multi-task and deliver results in a fast-paced environment.

Responsibilities

• Accurate review and allocation of premium and reconciliation of daily reports.
• Provide customer service to internal and external customers.

Skills

Detail oriented

Organizational skills

Communication skills

Multi-tasking

Customer service

Education

High school diploma

College degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Symetra has an exciting opportunity to join our team as a Premium and Billing Associate!

About the role

In this role, you will perform all functions pertaining to the processing and application of cash receipt for all Benefits Division Policy Holders. You will also process premium received from policy holder/TPA in a timely and efficient manner in addition to maintaining daily workload to ensure “same day” turnaround of remittances received, ensuring accuracy. As a Premium and Billing Associate you will review and distribute billing statements in addition to supporting monthly financial reporting needs, banking functions, meeting service level agreements and ensuring accuracy. You will also communicate internally and externally via email correspondence and phone calls.

What you'll do in this role

• Accurate review and allocation of premium and reconciliation of daily premium reports for Benefits Division Policies utilizing various internal sub systems and identifying premium calculation discrepancies and variances in premium. Perform banking functions as needed.
• Support the premium analysts on the team by performing reach outs for information, allocating premium by request and documenting group files with detailed information for future handling.
• Provide customer service to internal and external customers including phone coverage as needed, research and problem solving.

Who you are

• Detail oriented, organizational and communication skills.
• Ability to multi-task and deliver results in a fast-paced, deadline driven environment.
• Demonstrated initiative and self-motivation skills.
• Intermediate knowledge of Microsoft applications, Word, Excel, Outlook, etc.; Excellent customer service skills.
• High school diploma required; College degree or equivalent experience preferred.

Compensation

Hourly Salary Range: $22.00- $29.08 plus eligibility for annual bonus program.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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