IT Admin I

3M HEALTHCARE; Anchorage (AK); On-site; USD 76,685 - 115,029; Full time

Job summary

Granite Construction Incorporated is seeking an IT professional to provide local network and desktop support across multiple sites, including the main office, plants, satellite offices, and job sites. This role may involve supervising IT personnel and guiding staff to ensure efficient IT operations.

The candidate will support end users, maintain Active Directory, Cisco VoIP equipment, and hardware/software configurations, while aligning with corporate IT standards and procedures.

Qualifications

• Associates degree or equivalent combination of training, experience and certifications.
• CompTIA A+.
• Microsoft Certified Professional preferred.
• CompTIA Network+ preferred.

Responsibilities

• Resolve local network and PC issues to maintain operations.
• Maintain local Cisco VoIP telephones and related equipment.
• Assist in local AD OU maintenance, apps, servers, file shares, and network services.
• Develop and maintain IT documentation to standardize procedures.
• Assist in testing Disaster Recovery and Business Continuity plans.

Skills

Windows XP knowledge

Windows Server 2003

Active Directory

Microsoft Office Suite

HP servers/workstations/storage

Cisco networking

Verbal and written communication

Time management

Education

Associates degree or equivalent

CompTIA A+

Microsoft Certified Professional

CompTIA Network+

Tools

Cisco VoIP equipment

Active Directory management tools

Job description

General Summary

This position is responsible for providing ongoing local network support for the local business unit including the main office, plants, satellite offices, and job site locations to ensure workforce efficiency and productivity. Depending on location assist in the management, supervision or provides direct guidance and direction to IT staff. Manage the activities associated with providing technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems. Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Supports and maintains effective relationships with end users, local business management, and Corporate IT Staff. Develops information technology projects and provides strategic management and objectives for the business unit. Follows standard operating procedures and customer service guidelines relating to IT support. Selects, develops, and evaluates personnel to ensure the efficient operation of IT functions.

Responsibilities

• Resolve local network and communication issues to maintain operational readiness.
• Maintain and support local Cisco VoIP telephones and related equipment.
• Assist in the maintenance of the local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures.
• Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
• Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimal downtime in the event of a disaster.
• Assist in coordinating the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards.
• Assist in the maintenance of hardware inventory, licensing and asset rotation consistent with company policies and procedures.
• Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards.
• Support business applications to ensure compliance with corporate standards.
• Assist Business Unit management in determining future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives.
• Maintain open communication with Group IT Manager and local Business Manager to ensure effective problem resolution and establishment of priorities.
• Assist in the supervision of the job performance of business unit or region IT employees and/or consultants, including exercising discretion in evaluating job performance and determining appropriate corrective action, analyzing workflow, establishing priorities, and delegating tasks in order to meet deadlines.

Education

• Associates degree or equivalent combination of training, experience and certifications.
• CompTIA A+.
• Microsoft Certified Professional preferred.
• CompTIA Network+ preferred.

Experience

• Minimum 4 years relevant experience in network and PC support for a multi-site business environment.
• 0 to 1 year experience supervising or managing IT personnel.
• Familiarity with cost accounting, budgeting, and forecasting.

Knowledge, Skills, and Abilities

• Advanced knowledge of Microsoft Windows XP Professional.
• Working knowledge of Microsoft Windows 2003 Server and Microsoft Active Directory.
• Working knowledge of the Microsoft Office Suite.
• Working knowledge of HP servers, workstations, and storage products.
• Basic knowledge of Cisco Internetworking products.
• Basic knowledge of Cisco Unified Communications.
• Ability to convey technical concepts and ideas to non-technical personnel.
• Excellent organizational skills.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements/Skills

• Ability to abide by Granite’s Code of Conduct on a daily basis.
• Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards.
• Practical knowledge of standard business practices.
• Ability to work with minimum daily supervision.
• Ability to work both collaboratively as a team player and independently as required.
• Demonstrate a high degree of patience with an ability to work with all levels of management and staff.
• Ability to learn new technologies and systems quickly.
• Demonstrate strong time management skills and consistent follow through.
• Ability to prioritize workload, especially under pressure.
• Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required.

Benefits at a Glance

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more. Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA). As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately. Benefits may vary for positions located outside of the continental United States. Base Salary Range: $76,685.00 - $115,029.00 Pay may vary based upon relevant experience, skills, location, and education among other factors.

Equal Employment Opportunity Statement

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation’s largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic.