Precision Order Processor - Customer-Focused & Onsite

Pet Food Experts; Pawtucket (RI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Paid parental leave

Pet perks product discounts

Job summary

Pet Food Experts is seeking an Order Processing Representative in Rhode Island to handle accurate order processing and discrepancy credits with a focus on expedient and precise completion, using established procedures. Onsite work follows a Monday-Wednesday, 9:30AM-6:00PM schedule.

The role pays $20 per hour and includes standard benefits. The ideal candidate will maintain careful record-keeping, communicate catalog updates, and support customer experience goals while collaborating with

Qualifications

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company’s performance.
• Excellent planning, multitasking, communication, and organizational skills.
• Work both autonomously and in a collaborative environment.
• Professional telephone, email, and interpersonal etiquette.
• Computer proficiency, Google Suite, and Excel experience.
• Strong focus on repeatable, high quality results.

Responsibilities

• Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team.
• Keep all account notes up to date as related to order processing.
• Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates.
• Share recalled product information as needed with retailers.
• Maximize positive relationships through a shared commitment to provide a world class customer experience.
• Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment.
• Strong initiative and self-direction with a commitment to results.
• Manage daily tasks to maximize productivity and ensure optimal organization and time management.
• Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions.
• Collaborate with peers to leverage customer knowledge to enhance positive customer relationships.
• Use of established processes and procedures to aid in decision making.
• Claims entry support as needed.

Skills

Problem solving

Accountability

Planning

Multitasking

Communication

Organization

Tools

Google Suite

Excel

Job description

Pet Food Experts is seeking an Order Processing Representative in Rhode Island to handle accurate order processing and discrepancy credits with a focus on expedient and precise completion, using established procedures. Onsite work follows a Monday-Wednesday, 9:30AM-6:00PM schedule.

The role pays $20 per hour and includes standard benefits. The ideal candidate will maintain careful record-keeping, communicate catalog updates, and support customer experience goals while collaborating with