Precision Manufacturing Sales & Customer Service Lead

Tribus; Eastlake (OH); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Three weeks of paid time off

11 company holidays

Company-paid training and development

Employee engagement events

Job summary

Midwest Precision is hiring a Manufacturing Sales and Customer Service Manager in Eastlake, OH. This onsite role leads the sales and service team, maintains key customer relationships, and coordinates with operations to ensure timely delivery of precision-manufactured components.

The position offers a salaried, exempt, full-time schedule with a first shift. Competitive benefits include medical, dental, vision, a 401(k) match, and substantial PTO plus holidays.

Qualifications

• Experience leading sales, account management, or customer service teams in a manufacturing environment.
• Strong customer relationship management and communication skills.
• Experience with quotations, order management, pricing discussions, and customer escalations.
• Ability to work across departments to resolve issues and meet customer commitments.
• Strong organizational, analytical, and problem-solving skills.
• Experience using ERP and CRM systems and Microsoft Office.
• Bachelor’s degree in Business, Operations, Engineering, or related field is preferred; equivalent experience considered.
• Experience with CNC machining, precision manufacturing, aerospace, defense, or other highly regulated manufacturing environments is preferred.

Responsibilities

• Lead, coach, and develop the sales and customer service team.
• Serve as a key point of contact for customer relationships, concerns, and escalations.
• Oversee timely, accurate responses to customer inquiries, orders, and requests for quotations.
• Coordinate with Supply Chain, Production, Engineering, and Quality on pricing, capacity, lead times, and delivery commitments.
• Monitor open orders and communicate changes or risks to customers promptly.
• Identify opportunities to grow existing accounts and develop new business.
• Review sales activity, customer service performance, and account trends.
• Improve processes for quotations, order entry, customer communication, and issue resolution.
• Support contract reviews and ensure customer requirements are communicated to the appropriate teams.
• Represent Midwest Precision professionally in customer meetings and business reviews.

Skills

Leadership

CRM experience

Quotations

Cross-functional collaboration

ERP systems

MS Office

Analytical skills

Communication

Education

Bachelor’s degree

Equivalent experience considered

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Midwest Precision is hiring a Manufacturing Sales and Customer Service Manager in Eastlake, OH. This onsite role leads the sales and service team, maintains key customer relationships, and coordinates with operations to ensure timely delivery of precision-manufactured components.

The position offers a salaried, exempt, full-time schedule with a first shift. Competitive benefits include medical, dental, vision, a 401(k) match, and substantial PTO plus holidays.