Onsite Precision Manufacturing Sales Leader

MIDWEST PRECISION; Eastlake (OH); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Company holidays

Training & development

Employee engagement events

Job summary

Midwest Precision is seeking a Manufacturing Sales and Customer Service Manager in Eastlake, OH. You will lead the sales and customer service team, nurture customer relationships, and coordinate with Operations to deliver on commitments.

You will drive quotations, pricing discussions, and order management while ensuring clear communication across Supply Chain, Production, Engineering, and Quality. A strong regulatory and precision-manufacturing background is preferred.

Qualifications

• Experience leading sales, account management, or customer service teams in manufacturing.
• Strong customer relationship management and communication skills.
• Experience with quotations, order management, pricing discussions, and customer escalations.
• Ability to work across departments to resolve issues and meet customer commitments.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Lead, coach, and develop the sales and customer service team
• Serve as a key point of contact for customer relationships, concerns, and escalations
• Oversee timely, accurate responses to customer inquiries, orders, and requests for quotations
• Coordinate with Supply Chain, Production, Engineering, and Quality on pricing, capacity, lead times, and delivery commitments
• Monitor open orders and communicate changes or risks to customers promptly
• Identify opportunities to grow existing accounts and develop new business
• Review sales activity, customer service performance, and account trends
• Improve processes for quotations, order entry, customer communication, and issue resolution
• Support contract reviews and ensure customer requirements are communicated to the appropriate teams
• Represent Midwest Precision professionally in customer meetings and business reviews

Skills

Sales leadership

Customer service

CRM/ERP systems

Pricing & quotations

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in Business/Operations/Engineering

Tools

ERP

CRM

Microsoft Office

Job description

Midwest Precision is seeking a Manufacturing Sales and Customer Service Manager in Eastlake, OH. You will lead the sales and customer service team, nurture customer relationships, and coordinate with Operations to deliver on commitments.

You will drive quotations, pricing discussions, and order management while ensuring clear communication across Supply Chain, Production, Engineering, and Quality. A strong regulatory and precision-manufacturing background is preferred.