Precision Consumer Loan Servicing Specialist

Everwise Credit Union; Mishawaka (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Everwise Credit Union in Mishawaka, IN seeks a Consumer Loan Servicing Specialist to support administration of consumer secured and unsecured loans, deliver member service, and maintain accurate loan records in line with procedures and investor requirements.

The role requires attention to detail, strong communication, and the ability to apply policies and make sound decisions within defined authority to resolve loan-related concerns.

Qualifications

• High School Diploma or GED is required.
• Previous work experience in a financial institution, credit union, or loan servicing environment is required.
• Previous consumer loan or collateral servicing experience is preferred.
• Working knowledge of lending regulations and compliance concepts related to consumer lending.

Responsibilities

• Provide positive member service via phone, email, secure messaging, or in person.
• Manage post-booking life of consumer open lines and collateralized loans, including maintenance, payoff requests, and audits.
• Navigate servicing systems and core banking platforms to address discrepancies per policy and guidelines.
• Track perfection and release of liens for titled collateral; follow up on missing titles and documentation.
• Monitor insurance coverage requirements and CPI-related adjustments; coordinate with vendors and borrowers.
• Develop knowledge of total loss, GAP, and CPI claims processes to support accurate loan servicing and issue resolution.
• Coordinate with dealer partners for cancellation events on additional products; calculate refunds and reconcile payments.
• Ensure compliant and timely credit bureau reporting and correct data for disputes.
• Adhere to service guidelines for loans sold to secondary market securitization pools.
• Collaborate cross-functionally with other departments to resolve loan or servicing issues.
• Assume additional responsibilities as needed for credit union growth.

Skills

Transaction Reconciliation

Communication skills

Organizational skills

Independent worker

MS Office

Education

High School Diploma or GED

Job description

Everwise Credit Union in Mishawaka, IN seeks a Consumer Loan Servicing Specialist to support administration of consumer secured and unsecured loans, deliver member service, and maintain accurate loan records in line with procedures and investor requirements.

The role requires attention to detail, strong communication, and the ability to apply policies and make sound decisions within defined authority to resolve loan-related concerns.