Precious Metals Customer Experience Specialist

Prefinery USA; Seattle (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Incentives based on performance

Paid training

Job summary

Seattle Gold is seeking a full-time Customer Experience Associate (Precious Metals Analyst) to join our Seattle team. This hands‑on role involves delivering expert customer service, evaluating jewelry and metals, and educating customers with transparent information.

You must be able to work Saturdays and Sundays, with day shifts on weekdays as well. Paid training and a supportive team environment help you grow in a high-value industry.

Qualifications

• Minimum 1 year of customer service experience required.
• Criminal background check is required; must be authorized to work in the US.

Responsibilities

• Deliver outstanding in-person and phone-based customer service
• Evaluate jewelry and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, professional, and organized store environment
• Support day-to-day operations and contribute to team success

Skills

Customer service

Communication

Attention to detail

Basic math

Computer systems

Tools

POS systems

Inventory software

Job description

Seattle Gold is seeking a full-time Customer Experience Associate (Precious Metals Analyst) to join our Seattle team. This hands‑on role involves delivering expert customer service, evaluating jewelry and metals, and educating customers with transparent information.

You must be able to work Saturdays and Sundays, with day shifts on weekdays as well. Paid training and a supportive team environment help you grow in a high-value industry.