Preboarding Support Coordinator

Lucas James Talent Partners; Philadelphia (Philadelphia County); Hybrid; USD 30,000 - 39,000; Part time

Job summary

Lucas James Talent Partners is partnering with a major U.S. transportation organization to recruit a Preboarding Coordinator in Philadelphia. The role focuses on executing preboarding and delivering a best-in-class onboarding experience from offer through day one.

The four-month contract offers hybrid work: two days remote and three days onsite, with duties including processing transactions, answering inquiries, and ensuring compliance across HR systems.

Qualifications

• Bachelor’s degree or equivalent; relevant experience considered.
• Strong customer service mindset with problem-solving approach.
• Excellent organizational skills and ability to prioritize independently.
• Discreet handling of confidential information and data.

Responsibilities

• Execute preboarding from offer to start date with a positive candidate experience.
• Process employment-related transactions accurately in HR systems and SAP where needed.
• Serve as primary contact for preboarding inquiries and relocate coordination.
• Maintain knowledge of employment laws and internal controls; support documentation.
• Provide on-site and virtual support to candidates and hires throughout preboarding.

Skills

Customer service

Communication

Organization

Discretion

MS Office

Problem solving

Education

Bachelor’s Degree or equivalent

Tools

SAP familiarity

Job description

We’re partnering with a major U.S. transportation organization to find their next Preboarding Coordinator. Operating a nationwide network that moves millions of travelers each year, our client employs tens of thousands of people and is in the midst of a significant investment program to modernize its infrastructure, fleet, and customer experience.

SUMMARY OF DUTIES:

The Talent Acquisition Preboarding Coordinator will be responsible for executing preboarding. Providing new hires and hiring managers with positive and seamless experiences from the point a new hire accepts an offer of employment to their first day with the company. Preboarding Coordinators will ensure system efficiencies while identifying ways to deliver a best‑in‑class new hire welcome program, that keeps stakeholders engaged across all touchpoints of the onboarding lifecycle. The Preboarding Coordinator is responsible for providing support to

the recruiting function while managing pre‑employment clearances, SAP transaction processing and overall Talent Acquisition support. The position is responsible for efficient usage TA recruiting systems, reviewing/validating submitted transaction requests, processing, and entering transaction requests related to the areas of recruiting, including promotions and transfers, the distribution of new hire materials and internal auditing and activity tracking. The position is responsible for responding to inquiries and requests when interacting with the Talent Acquisition team, Hiring Managers and stakeholders. This is a four month contract opportunity with possibility of extension- hybrid based out of Philadelphia working two days remote & three days onsite.

ESSENTIAL FUNCTIONS:

• Perform preboarding and internal movement activities from offer acceptance through start date, ensuring a consistent and positive experience for candidates, new hires, and internal stakeholders.
• Process employment‑related transactions accurately and timely within HR and recruiting systems, escalating issues related to new hire and internal transfer processing as needed.
• Serve as a primary point of contact for preboarding inquiries, including coordination of relocation activities, by providing procedural guidance and routing issues appropriately.
• Maintain functional knowledge of employment laws and internal controls while supporting compliance through the collection, validation, and upkeep of required documentation, including Form I-9s.
• Track preboarding activity and trends, maintain accurate records, and support reporting and process improvement in accordance with established procedures.
• Provides on‑site and virtual support to candidates and new hires throughout the preboarding process, including assisting with onsite navigation and logistics for interviews, and other pre‑employment activities; delivering virtual assistance for system access, preboarding tasks, technical issues, and process‑related inquiries; and serving as a primary point of contact to ensure a seamless and positive preboarding experience.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or the equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• Ability to operate with minimal direct supervision and exercise sound judgment and discretion
• Consistently provide stellar customer service with a problem‑solving demeanor
• Strong organizational skills with proven ability to independently prioritize and accomplish goals
• Demonstrate resourcefulness anticipating needs and taking initiative
• Demonstrate ability to handle confidential and sensitive information with extreme discretion
• Proficiency with MS Office
• Strong customer service and communication skills, with the ability to communicate clearly and
• professionally via email and phone with candidates while building effective partnerships with hiring managers and internal stakeholders.
• Strong proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel) and basic computer
• equipment

PREFERRED QUALIFICATIONS:

• Knowledge of federal, state, and local laws affecting human resources issues pertaining to recruitment experience providing customer service to candidates and hiring managers
• Familiarity with SAP or similar software
• Operational adaptability to meet sudden and unpredictable change