Patient Services Coordinator

The US Oncology Network; Glen Mills (Delaware County); On-site; USD 35,000 - 46,000; Full time

Job summary

Alliance Cancer Specialists in Concordville is seeking a courteous Patient Services Coordinator to welcome patients, handle check-ins, and support clinical staff. This onsite role focuses on delivering a smooth, patient-centered experience within a busy oncology setting.

The ideal candidate has at least 18 months medical front office experience, a high school diploma, and proficiency with Microsoft Office. Responsibilities include scheduling, billing support, and ensuring HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• At least 18 months medical front office experience.
• Proficiency with Microsoft Office required.
• Strong multitasking and attention to detail.

Responsibilities

• Greet patients and manage front desk interactions.
• Answer calls, route messages, and coordinate scheduling.
• Process check-ins, collect forms, and verify demographics and insurance.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Front desk

Patient interaction

Scheduling

HIPAA knowledge

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Alliance Cancer Specialists is seeking a courteous, energetic, and detail-oriented Patient Services Coordinator to join our Concordville Practice. This position is responsible for welcoming patients and visitors, managing incoming calls, supporting clinical staff, and ensuring an efficient, patient-centered experience. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering exceptional service with professionalism and compassion.

This position supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and US Oncology's Shared Values.

Key Responsibilities

Front Desk & Patient Interaction

• Warmly greet patients, visitors, and family members in a professional and timely manner.
• Check in patients and promptly notify clinical staff of arrivals.
• Provide required paperwork to patients and assist with completion as needed.
• Collect, verify for completeness, and scan/file all patient forms.
• Update and maintain accurate patient demographics and insurance information.
• Collect co-pays and outstanding balances; issue receipts.

Telephone & Communication Management

• Answer all incoming telephone calls promptly and courteously.
• Screen calls, respond to routine questions, route calls to proper personnel, or take accurate messages.
• Page clinic staff as needed and relay messages clearly and promptly.
• Record cancellations and missed appointments; reschedule appointments and notify appropriate staff.

Scheduling & Administrative Support

• Schedule outside consults and procedures as ordered by physicians.
• Schedule CT (CAT) scans and PET scans after insurance approval.
• Maintain chart messages and assigned queues.
• Scan and copy updated insurance cards.
• Provide general administrative support including scanning, filing, and maintaining lobby organization.
• Ensure adequate stock of forms and office supplies.

Compliance & Confidentiality

• Strictly follow HIPAA, state, and federal guidelines regarding patient confidentiality and records.
• Complete all required e‑learning courses within 90 days of hire.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum 18 months medical front office experience, including insurance forms and scheduling software.
• Knowledge of office routines, clinical staff workflows, and scheduling processes preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) required.
• Strong adaptability—ability to multitask and manage shifting priorities.
• High commitment to quality, accuracy, and service excellence.

Physical Requirements

• Ability to be onsite during standard business hours.
• Frequent sitting, standing, walking, talking, and hearing.
• Manual dexterity and eye-hand coordination required.
• Ability to lift and carry up to 40 lbs occasionally.
• Normal corrected vision and hearing required.

Work Environment

• Clinical environment with potential exposure to communicable diseases, medical preparations, toxic substances, or ionizing radiation.
• Regular in-person interaction with patients, staff, and physicians.
• Minimal travel may be required between office locations.