PATIENT NAVIGATOR | AMBULATORY CARE SPECIALITY - GASTROENTEROLOGY| FULL-TIME DAY SHIFT (25518)

Care Plus Bergen, Inc.; Paramus (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid time off

Tuition reimbursement

Continuing education programs

Job summary

Bergen New Bridge Medical Center is seeking a Patient Navigator to help patients access care and coordinate services in a diverse community. The role involves calling patients to schedule appointments, sending reminders, and working with the care team to address barriers to care.

The position requires a Bachelor’s degree and 3-5 years in community or health settings, with strong communication skills. Bilingual Spanish is preferred; salary ranges reflect commensurate with experience and posted

Qualifications

• 3-5 years of experience in community or health settings
• Proficiency in Spanish preferred
• Excellent written and verbal communication skills
• Detail oriented with the ability to multi-task
• Strong time management and organizational skills

Responsibilities

• Contact patients by phone to schedule appointments and provide reminder calls
• Coordinate with providers and care team to set goals for patient care
• Provide navigation and address concerns to prevent appointment cancellations
• Address insurance concerns by connecting patients with resources
• Maintain regular communication with patients' providers and document interventions
• Refer to internal case management when needed
• Support evaluation and research activities in the program
• Perform other duties to support department objectives

Skills

Spanish language

Communication skills

Multi-tasking

Time management

Detail oriented

Education

Bachelor's degree

Job description

Job Category : Business Office/Clerical

Requisition Number : PATIE009553

• Posted : September 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Description

Join Our Team at Bergen New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Navigator.

Job Duties

Contact patients over the phone to assist in setting up appointments and provide reminder phone calls prior to every appointment.

Works with patients, providers and BNBMC care team to set goals for patients care.

Provide navigation for patients by addressing any concerns and scheduling complications that would prevent them from cancelling appointments.

Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.

Provide culturally sensitive services to patients from different cultures.

Maintain regular communication with the patient’s providers.

Refer to internal case management services when other issues are identified.

Document every intervention into the appropriate medical records.

Be involved in evaluation and research activities in the program as needed.

Other Duties
Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications
At least 3-5 years of experience working in a community or health settings

Proficiency in Spanish preferred.

Demonstrated commitment to impacting the care of patients

Knowledge of complex patient issues preferred

Outreach methods and strategies experience required

Support, advocate and coordinate care for clients

Excellent written and communication skills

Detail oriented with the ability to multi-task

Strong time management, organizational and planning skills

Education
Bachelor’s Degree Required

Salary commensurate with experience within posted range

$42,000 - $60,000 annually

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees

Qualifications

Skills

Preferred

Spanish

Novice

Education

Required

Bachelors or better.

Experience

Required

3-5 years:

At least 3-5 years of experience working in a community or health settings

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.