Pre-Service Liaison

Wake Radiology UNC REX Healthcare; Raleigh (NC); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with profit-sharing

Generous paid time off

Paid holidays

Life and disability insurance

Employee assistance program

Opportunities for professional growth

Job summary

Wake Radiology UNC REX Healthcare is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations. The role ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate before services are rendered.

The position focuses on verifying information, correcting gaps, and coordinating with patients and providers to prevent delays in care.

Qualifications

• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.
• Working knowledge of commercial, Medicare, and Medicaid insurance plans.
• Proficiency with electronic health records (EHR) and patient access systems.

Responsibilities

• Review and correct incomplete or closed referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility prior to scheduled services.
• Obtain, update, and maintain prior authorizations, including payer follow-up.
• Request missing, incomplete, or incorrect physician orders before scheduled appointments.
• Reschedule patients as needed due to authorization, eligibility, or documentation issues.
• Communicate with patients, provider offices, insurance companies, and internal teams to resolve barriers to care.
• Document activities accurately in patient accounts and referral systems, including automated outbound scheduling calls.
• Identify recurring issues and elevate concerns to leadership.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

Skills

Insurance verification

Eligibility checks

Prior authorizations

Referral management

Healthcare revenue cycle

Tools

EHR systems

Referral systems

Job description

Wake Radiology is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations. This position ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate and complete before services are rendered. NOTE: This is NOT a remote position.

Key Responsibilities

• Review and correct incomplete or closed referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility prior to scheduled services.
• Obtain, update, and maintain prior authorizations, including payer follow-up.
• Request missing, incomplete, or incorrect physician orders before scheduled appointments.
• Reschedule patients as needed due to authorization, eligibility, or documentation issues.
• Communicate with patients, provider offices, insurance companies, and internal teams to resolve barriers to care.
• Document activities accurately in patient accounts and referral systems, including automated outbound scheduling calls.
• Identify recurring issues and elevate concerns to leadership.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

Required Qualifications

• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.
• Working knowledge of commercial, Medicare, and Medicaid insurance plans.
• Proficiency with electronic health records (EHR) and patient access systems.

Preferred Skills and Competencies

• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.

At Wake Radiology UNC REX Healthcare, our employees are the foundation of the exceptional care we provide. We foster a collaborative, supportive culture where you'll have the opportunity to grow your skills while making a difference in patients' lives every day.

We offer a comprehensive benefits package including:

• Medical, dental, and vision insurance
• 401(k) with profit-sharing
• Generous paid time off
• Paid holidays
• Life and disability insurance
• Employee assistance program
• Opportunities for professional growth and advancement