Pre-Service Liaison

Wakerad; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with profit-sharing

Generous paid time off

Paid holidays

Life and disability insurance

Employee assistance program

Opportunities for professional growth

Job summary

Wake Radiology is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations. This position ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate and complete before services are rendered.

NOTE: This is NOT a remote position. Review referrals, verify insurance eligibility, obtain and track prior authorizations, and coordinate with patients and providers to resolve barriers to care.

Qualifications

• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.
• Working knowledge of commercial, Medicare, and Medicaid insurance plans.
• Proficiency with electronic health records (EHR) and patient access systems.

Responsibilities

• Review and correct incomplete or closed referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility prior to scheduled services.
• Obtain, update, and maintain prior authorizations, including payer follow-up.
• Request missing, incomplete, or incorrect physician orders before scheduled appointments.
• Reschedule patients as needed due to authorization, eligibility, or documentation issues.
• Communicate with patients, provider offices, insurance companies, and internal teams to resolve barriers to care.
• Document activities accurately in patient accounts and referral systems, including automated outbound scheduling calls.
• Identify recurring issues and elevate concerns to leadership.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

Skills

Healthcare experience

Referral management

Insurance verification

EHR proficient

Tools

EHR systems

Job description

Wake Radiology is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations. This position ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate and complete before services are rendered. NOTE: This is NOT a remote position.

Key Responsibilities

• Review and correct incomplete or closed referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility prior to scheduled services.
• Obtain, update, and maintain prior authorizations, including payer follow-up.
• Request missing, incomplete, or incorrect physician orders before scheduled appointments.
• Reschedule patients as needed due to authorization, eligibility, or documentation issues.
• Communicate with patients, provider offices, insurance companies, and internal teams to resolve barriers to care.
• Document activities accurately in patient accounts and referral systems, including automated outbound scheduling calls.
• Identify recurring issues and elevate concerns to leadership.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

Required Qualifications

• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.
• Working knowledge of commercial, Medicare, and Medicaid insurance plans.
• Proficiency with electronic health records (EHR) and patient access systems.

Preferred Skills and Competencies

• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.

At Wake Radiology UNC REX Healthcare, our employees are the foundation of the exceptional care we provide. We foster a collaborative, supportive culture where you'll have the opportunity to grow your skills while making a difference in patients' lives every day.

We offer a comprehensive benefits package including:

• Medical, dental, and vision insurance
• 401(k) with profit-sharing
• Generous paid time off
• Paid holidays
• Life and disability insurance
• Employee assistance program
• Opportunities for professional growth and advancement