Pre-Service Liaison

Wake Radiology; Raleigh (NC); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Life insurance

Disability insurance

Employee assistance program

Career growth

Descripción de la vacante

Wake Radiology is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations in Raleigh, NC. This role ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate before services are rendered.

This position is not remote and requires collaboration with patients, provider offices, and internal teams to resolve barriers to care, while maintaining documentation in the referral systems.

Formación

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.

Responsabilidades

• Review and correct incomplete referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility prior to services.
• Obtain and maintain prior authorizations, including payer follow-up.
• Request missing or incorrect physician orders before appointments.
• Reschedule patients due to authorization or documentation issues.
• Communicate with patients, providers, insurers, and teams to resolve barriers to care.
• Document activities in patient accounts and referral systems.
• Identify recurring issues and escalate to leadership.
• Ensure compliance with policies, payer requirements, and regulatory standards.

Conocimientos

Insurance verification

Revenue cycle knowledge

EHR systems

Referral management

Customer service

Scheduling

Communication

Educación

High school diploma or equivalent

Associate degree preferred

Herramientas

EHR software

Referral systems

Descripción del empleo

Wake Radiology is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations. This position ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate and complete before services are rendered.

This is NOT a remote position.

Key Responsibilities

• Review and correct incomplete or closed referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility prior to scheduled services.
• Obtain, update, and maintain prior authorizations, including payer follow-up.
• Request missing, incomplete, or incorrect physician orders before scheduled appointments.
• Reschedule patients as needed due to authorization, eligibility, or documentation issues.
• Communicate with patients, provider offices, insurance companies, and internal teams to resolve barriers to care.
• Document activities accurately in patient accounts and referral systems, including automated outbound scheduling calls.
• Identify recurring issues and escalation concerns to leadership.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

Required Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.
• Working knowledge of commercial, Medicare, and Medicaid insurance plans.
• Proficiency with electronic health records (EHR) and patient access systems.

Preferred Skills And Competencies

• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.

At Wake Radiology UNC REX Healthcare, our employees are the foundation of the exceptional care we provide. We foster a collaborative, supportive culture where you'll have the opportunity to grow your skills while making a difference in patients' lives every day.

Benefits

• Medical, dental, and vision insurance
• 401(k) with profit-sharing
• Generous paid time off
• Paid holidays
• Life and disability insurance
• Employee assistance program
• Opportunities for professional growth and advancement

Join a team where your contributions matter, every day brings new opportunities, and you can make a meaningful difference in the lives of others.