Pre-sales Solutions Engineer (AV/IT) - Boston, MA

Shure Incorporated; Boston (MA); On-site; USD 59,400 - 96,800; Full time

Benefits offered by this job

Comprehensive healthcare

Mental health support

Retirement savings plan

Generous PTO

Employee discounts

Professional development

Work-life balance

Employee recognition programs

Job summary

Shure Incorporated is seeking a Solutions Engineer to engage B2B customers and advise on AV/IT solutions that solve real-world challenges. You’ll lead demand generation, prospect qualification, and tailored solution proposals, collaborating with sales, marketing, and technical teams to drive customer success.

You will educate customers on Shure products, participate in industry events, and help shape opportunities through thoughtful discovery and problem solving.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 0-2 years of experience with audio principles and products.
• Experience providing audio technical support, design, and setup.
• Background in integration, conferencing, or networking a plus.
• Excellent communication and presentation skills.
• Knowledge of audio DSP technology.

Responsibilities

• Identify and target potential B2B customers for Shure’s AV/IT solutions.
• Lead generation through webinars, social media, and industry events.
• Understand customer challenges and document needs through strategic questioning.
• Educate prospects about Shure products and solutions and demonstrate value.
• Develop tailored proposals outlining benefits of Shure’s solutions.
• Meet or exceed sales targets and manage the sales cycle in Salesforce.
• Collaborate with sales, marketing, customer success, and technical teams.
• Maintain accurate records of prospect interactions and performance metrics in Salesforce.
• Represent Shure at industry events and conferences.

Skills

Audio principles

Communication skills

Presentation skills

Travel willingness

Education

Bachelor's degree (Engineering, Marketing, Communications, or related)

Job description

Overview

Where Technical Expertise Meets Customer Impact - Join Us as a Solutions Engineer

As a Solutions Engineer, you’ll be a key partner to our B2B customers - helping them understand how Shure’s industry‑leading technology can solve real‑world challenges. You’ll create demand by proactively engaging prospects, uncovering needs, and proposing smart, tailored AV/IT solutions that elevate the customer experience. You’ll use your technical insight to engage customers early, understand their challenges, and recommend the best path forward with Shure solutions.

We’re looking for someone who communicates with confidence, understands AV/IT systems deeply, and thrives in a consultative, relationship‑driven environment. If you enjoy solving problems, educating customers, and driving meaningful business growth, you’ll feel right at home here.

This role is based in the Boston, MA area. If you are interested in similar roles in other metropolitan areas across the U.S., please view our openings at www.shure.com/careers.

Responsibilities

• Identify and Target Prospects: Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions.
• Lead Generation: Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events.
• Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches.
  • Qualify projects and determine their potential readiness to benefit from Shure’s solutions.
• Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
• Product Education: Educate prospects about Shure’s products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.
• Solution Proposal: Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer.
• Sales Targets: Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce).
• Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
• Reporting: Maintain accurate and up‑to‑date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.
• Represent Shure at Industry events and conferences.
• Support customized end‑user engagement activations.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 0-2 years of experience using skills as a professional with a comprehensive technical knowledge of audio principles and products.
• Experience providing audio technical support, audio design, and audio equipment set‑up.
• Background or experience with 1-2 of the following: Integration, conferencing, or networking.
• Understanding of industry practices and/or company policies and procedures.
• Excellent communication and presentation skills.
• Enjoy meeting and dealing with new people.
• Knowledge of audio DSP technology.
• Expert troubleshooting skills.
• Ability to learn new technologies.
• Ability to handle multiple assignments, work independently, and see projects through to successful completion.
• Detail‑oriented, well‑organized, and good time management skills.
• 50% travel annually - including some weekends - is required.

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. Shure will not sponsor applicants for this position for work visas.

Pay Transparency

Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $59,400 to $96,800, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award‑winning benefits package.

Benefits

At Shure, we prioritize the well‑being of our Associates. We offer competitive rewards packages to full‑time and part‑time Associates working 24 or more hours a week that address physical, mental, financial, and overall well‑being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work‑life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.