Pre-sales Solutions Engineer (AV/IT) - Phoenix, AZ

Shure; Phoenix (AZ); On-site; USD 57,000 - 97,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

Paid time off

Employee discounts

Professional development opportunities

Job summary

Shure is seeking a Solutions Engineer in the Phoenix, AZ area to apply AV/IT solutions to customer needs. You will prospect, qualify, educate, and propose tailored solutions to drive growth, working with sales, marketing, and technical teams.

The role emphasizes developing technical and customer-facing skills, collaborating with teammates, and ongoing learning in AV/IT offerings.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or related field.
• 0–2 years of experience in AV/IT or related roles.
• Experience providing audio technical support or setup.
• Knowledge of audio DSP technology.
• Willingness to travel about 50% annually.
• Excellent communication and presentation skills.

Responsibilities

• Identify and target prospects for B2B customers.
• Generate leads through webinars, social media, and events.
• Conduct market research and qualify projects.
• Analyze customer needs via listening and questioning.
• Educate prospects on Shure’s AV/IT solutions.
• Develop tailored proposals showing value.
• Collaborate with sales, marketing, customer success, and technical teams.
• Maintain Salesforce records of activities.
• Represent Shure at industry events.
• Support customized end-user engagement activations.

Skills

Strong communication skills

Presentation skills

Technical knowledge of AV/IT systems

Relationship-based sales experience

Ability to learn new technologies

Detail-oriented

Time management

Education

Bachelor's degree in Engineering/Marketing/Communications

Job description

Where Technical Expertise Meets Customer Impact - Join Us as a Solutions Engineer

The Solution Engineer is an integral member of our B2B customer account team, specializing in applying Shure's innovative AV and IT solutions to address client needs. This role is responsible for generating demand through prospecting, qualifying, educating, and proposing tailored solutions that support our clients’ evolving requirements. Success in this position requires strong communication and teamwork, foundational technical knowledge of AV/IT systems, experience in relationship-based sales, and a commitment to achieving business growth objectives.

This position is a growth-oriented role focused on developing technical and customer-facing skills, actively supporting senior team members, and building expertise in AV/IT solutions through hands‑on experience and continuous learning.

This role is based in the Phoenix, AZ area.

Responsibilities

• Identify and Target Prospects: Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions.
• Lead Generation: Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events.
• Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches, and qualify projects and determine their potential readiness to benefit from Shure’s solutions.
• Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
• Product Education: Educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.
• Solution Proposal: Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer.
• Sales Targets: Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce).
• Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
• Reporting: Maintain accurate and up‑to‑date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.
• Represent Shure at Industry events and conferences.
• Support customized end‑user engagement activations.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 0-2 years of experience using skills as a professional with a comprehensive technical knowledge of audio principles and products.
• Experience providing audio technical support, audio design, and audio equipment set‑up.
• Background or experience with 1-2 of the following: integration, conferencing, or networking.
• Understanding of industry practices and/or company policies and procedures.
• Excellent communication and presentation skills.
• Enjoy meeting and dealing with new people.
• Knowledge of audio DSP technology.
• Expert troubleshooting skills.
• Ability to learn new technologies.
• Ability to handle multiple assignments, work independently, and see projects through to successful completion.
• Detail‑oriented, well‑organized, and good time management skills.
• 50% travel annually – including some weekends – is required.

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. Shure will not sponsor applicants for this position for work visas.

Pay Transparency

Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The base salary for this position ranges from $57,000 to $97,000. This position may also be eligible for our incentive pay program, which varies based on individual and company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award‑winning benefits package.

Benefits

At Shure, we prioritize the well‑being of our Associates. We offer competitive rewards packages to full‑time and part‑time Associates working 24 or more hours a week that address physical, mental, financial, and overall well‑being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work‑life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.