Pre-Sales Membership Consultant

Chelsea Piers; New York (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Complimentary All-Access Membership

Discounts on in-club services

Job summary

Chelsea Piers in New York, NY, is seeking motivated individuals to join their Membership Sales team. The role focuses on building relationships and selling memberships, ensuring a superior customer experience that fosters membership retention. Candidates should possess excellent communication and organizational skills, along with a passion for fitness. Compensation includes a base salary between $75,000 and $100,000, plus commission opportunities, highlighting a dynamic work environment dedicated to growth and community.

Qualifications

• Self-motivated with an outgoing disposition.
• Able to work nights, weekends, and holidays as needed.
• Passionate about fitness and team-oriented.

Responsibilities

• Adopt a relationship-based sales philosophy.
• Generate leads and build referral business.
• Sell new memberships including Founding and Corporate Memberships.
• Achieve individual sales goals.
• Provide superior customer service aimed at member retention.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Sales

Relationship building

Job description

About Chelsea Piers

Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. Our newest location is opening in Hudson Square, just a short walk from the West Village and minutes from Greenwich Village. Spanning 50,000 square feet across three floors, this club is your next career destination for training, recovery, and building real community. Be part of a team bringing luxury amenities, state‑of‑the‑art fitness equipment, and an expansive Member Lounge for co‑working and exclusive events to the heart of downtown Manhattan.

The Opportunity

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast‑paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here

• Complimentary All‑Access Membership to Chelsea Piers Fitness plus discounts on in‑club services.
• Team‑Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose‑Driven Work – every day is a chance to help someone feel seen, supported, and successful.

Role & Responsibilities

• Adoption of relationship‑based sales philosophy focused on information discovery
• Prospecting, lead generation, and building of referral business
• Sale of new memberships including Founding Memberships and Corporate Memberships
• Achieving or surpassing individual sales goals
• Knowledge of all member opportunities within the club and selling ancillary services; connecting new members to areas of interest to set them up for success and long‑term membership
• Working cohesively with a team of Membership Consultants, your Membership Sales Manager and VP of Membership Sales to be successful individually and as a team
• Establishing a strong sales pipeline, meeting sales objectives and collaborating with a team to achieve the overall goals of the business
• Managing select events geared towards engaging the membership base and/or generating interest in and excitement around the club
• Serving as a visible and active goodwill ambassador with members and at select special events
• Delivering superior customer service with an aim towards member retention

Qualifications

• Analysis and understanding of key business metrics that directly impact membership growth
• Self‑motivated/entrepreneurial spirit with an outgoing, diligent, and affable disposition
• Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail
• Proficiency in Microsoft Office including Word and Excel
• Passion for fitness with a team‑first mentality
• Ability to work on nights, weekends, and holidays as needed

Compensation

Expected annual compensation: $75,000–$100,000 base + commission per year.