Pre-Registration & Financial Counseling Specialist

Brown Medicine; United States; On-site; USD 26,000 - 43,000; Full time

Job summary

Brown University Health is seeking a Pre-registration Specialist to ensure accurate and timely pre-registration for scheduled services. You will generate estimates, verify insurance, secure pre-service payments, and provide empathetic financial counseling in a fast-paced environment.

The role requires 2+ years in patient access or revenue cycle, proficiency with Epic/Cerner, and strong communication skills to improve financial outcomes and patient experience.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor's degree in healthcare administration, finance, or related field preferred.
• Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting.

Responsibilities

• Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system.
• Verify patient insurance coverage and eligibility prior to scheduled services.
• Ensure all demographic and insurance information is accurate and up-to-date.
• Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage.
• Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs.
• Secure pre-service payments or establish payment arrangements prior to the date of service.
• Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction.
• Interact with patients to address any questions or concerns related to their financial responsibilities.
• Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems.
• Ensure compliance with HIPAA, payer guidelines, and internal policies.
• Participate in audits and quality improvement initiatives as needed.

Skills

Healthcare finance

Insurance verification

Pre-registration processes

Analytical / problem-solving

Communication

Independent / team work

EHR systems (Epic, Cerner)

Microsoft Office Suite

Education

High school diploma or equivalent

Associate’s or Bachelor's degree preferred

Tools

Epic

Cerner

Microsoft Office Suite

Job description

Brown University Health is seeking a Pre-registration Specialist to ensure accurate and timely pre-registration for scheduled services. You will generate estimates, verify insurance, secure pre-service payments, and provide empathetic financial counseling in a fast-paced environment.

The role requires 2+ years in patient access or revenue cycle, proficiency with Epic/Cerner, and strong communication skills to improve financial outcomes and patient experience.