Pre-Production Specialist

TruStile Doors; Denver (CO); On-site; USD 54,000 - 63,000; Full time

Benefits offered by this job

Competitive pay and benefits

Great team

Collaborative work environment

Growth opportunities

Job summary

TruStile is hiring a Commercial Door Pre-Production Specialist to detail small to large commercial door projects and prepare them for order entry and production. You will work with a close-knit commercial customer service and account management team to ensure accuracy and on-time delivery.

You will use AutoCAD or equivalent drafting tools, coordinate with manufacturing, and support estimating and quality control.

Qualifications

• 2+ years in a customer service role such as Account Management or Order Coordination.
• 2+ years in technical order writing or similar.
• Proficiency with AutoCAD or equivalent drafting software preferred.
• Experience interfacing with manufacturing is a plus.

Responsibilities

• Order preparation and order entry using a web-based configurator and drawing program.
• Coordinate order technical details like door and hardware machining requirements.
• Assist in account management from PO receipt to delivery.
• Coordinate with management to release orders on time for delivery.
• Learn product knowledge such as door construction, fire listings, and environmental compliance.
• Interact with customers to ensure accurate details and placement.
• Engage with quality to verify written orders against provided information.
• Assist with estimating, customer service, and internal QC processes.

Skills

Customer service

Account management

Blueprint reading

Microsoft Office

AutoCAD

Hardware knowledge

Tools

AutoCAD

Microsoft Office

Job description

TruStile is transforming interior design with high quality, made-to-order, well-designed interior doors. We are also designing a great place to work, a place where innovative, driven, diverse people are recognized and rewarded for their performance and dedication.

We are hiring a highly motivated Commercial Door Pre-Production Specialist to join our team. This position is responsible for detailing small to large commercial door projects and preparing them for order entry and production. The person will work as part of a close-knit commercial customer service and account management team.

What you'll do:

• Order preparation and order entry utilizing an industry leading web-based configurator and drawing program
• Coordination of order technical details such as door and hardware machining requirements
• Assist in account management from receipt of purchase order through product delivery
• Coordination with Management to schedule timely release of orders to meet the customer’s project delivery requirements
• Learn and apply product technical knowledge such as door construction, fire listings, hardware machining and environmental compliance.
• Interact with customer base to facilitate accuracy of details and order placement
• Engage with internal quality department to check accuracy of written orders versus information provided
• Assist as needed in estimating, customer service, and our internal quality control process

Who are you?

You are quick thinking and organized. You love to learn, and you pay close attention to detail. You are a team player and look to add value with your contribution as you know that is ultimately what will make us successful. You have a strong technical aptitude. You manage your time well and you have the ability to work on multiple projects simultaneously. You enjoy using your communication skills and experience with blueprint reading, door and hardware schedules, to help customers through the ordering process. Your positive attitude helps you in achieving your goals.

Requirements:

• 2 + years’ experience in a customer service position, such as Account Management, Project Management, or Order Coordination.
• 2 + years’ experience in technical order writing or similar type role
• AutoCAD or equivalent drafting experience is preferred
• Proficiency in Microsoft Office a must
• Experience interfacing with manufacturing a plus
• Door Manufacturing or hardware experience is preferred
• Interpersonal skills and/or customer service experience
• Familiarity in the commercial construction process would be a bonus

What We Offer:

• Competitive pay and benefits
• A great team!
• A fun and collaborative work environment
• Growth opportunities

Better living with Marvin:

At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance, paid time off and paid holidays, and a 401K retirement savings match.

We also support your overall wellness in other meaningful ways.You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of his/her position.

The hourly rate for this position is between $26 - $30.50. Where you fall in this range will be determined through the hiring process. This position is eligible for overtime.