Pre-Procedure Care Coordinator

Gastromed, Llc; Coral Gables (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (100% employer paid)

Job summary

Gastromed, Llc in Coral Gables, FL is seeking a Pre-Caller to contact patients before procedures, confirm dates, review prep instructions, and ensure forms are complete. This role supports physicians, nurses, and staff, delivering courteous, HIPAA-compliant patient communications and accurate data entry.

Responsibilities include reviewing medical history, verifying insurance details, updating EMR, and coordinating with front desk to ensure a smooth schedule. Bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required; medical assistant or healthcare experience preferred.
• Minimum of one year of experience in a medical office or clinical setting.
• Knowledge of medical terminology, patient scheduling systems, and EMR documentation.
• Excellent communication and customer service skills.
• Ability to handle confidential information with discretion and professionalism.
• Bi-lingual English/Spanish preferred; read, write and speak English.
• Basic understanding of GI procedures and preparation guidelines preferred.
• Maintains Basic Life Support (BLS) certification (preferred).

Responsibilities

• Contacts patients prior to scheduled procedures to confirm appointment date, time, and arrival instructions.
• Reviews preparation instructions for upcoming procedures and ensures patient understanding.
• Provides procedure reminders and answers basic patient questions within scope of knowledge.
• Ensures patients understand transportation requirements and post-procedure care instructions.
• Accurately enters and updates patient demographic and clinical information into the EMR system.
• Verifies insurance and referral information as needed.
• Documents all patient communications, confirmations, and special notes.
• Reviews and confirms completion of required forms and consents prior to the procedure date.
• Reviews medical history, medications, and allergies with the patient prior to the procedure.
• Flags any discrepancies, missing data, or potential contraindications for nurse or physician review.
• Ensures patients are reminded to bring an updated medication list on the day of the procedure.
• Communicates with nursing and clinical teams regarding patient readiness, cancellations, or rescheduling.
• Coordinates with front office staff to confirm scheduling and documentation.
• Reports any patient concerns or abnormal findings to supervising nurse or physician promptly.
• Provides courteous and empathetic service in all patient interactions.
• Maintains patient confidentiality and HIPAA adherence.
• Contributes to a team-oriented work environment.
• Performs other related duties as assigned by management.

Skills

Excellent communication

Customer service

Discretion and professionalism

Bilingual English/Spanish

Reading/writing English

Education

High school diploma or equivalent

Healthcare experience preferred

Tools

EMR documentation

Patient scheduling systems

Job description

Gastromed, Llc in Coral Gables, FL is seeking a Pre-Caller to contact patients before procedures, confirm dates, review prep instructions, and ensure forms are complete. This role supports physicians, nurses, and staff, delivering courteous, HIPAA-compliant patient communications and accurate data entry.

Responsibilities include reviewing medical history, verifying insurance details, updating EMR, and coordinating with front desk to ensure a smooth schedule. Bilingual English/Spanish preferred.