Pre-Caller

Gastromed, Llc; Coral Gables (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (100% employer paid)

Job summary

Gastromed, Llc in Coral Gables, FL is seeking a Pre-Caller to contact patients before procedures, confirm dates, review prep instructions, and ensure forms are complete. This role supports physicians, nurses, and staff, delivering courteous, HIPAA-compliant patient communications and accurate data entry.

Responsibilities include reviewing medical history, verifying insurance details, updating EMR, and coordinating with front desk to ensure a smooth schedule. Bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required; medical assistant or healthcare experience preferred.
• Minimum of one year of experience in a medical office or clinical setting.
• Knowledge of medical terminology, patient scheduling systems, and EMR documentation.
• Excellent communication and customer service skills.
• Ability to handle confidential information with discretion and professionalism.
• Bi-lingual English/Spanish preferred; read, write and speak English.
• Basic understanding of GI procedures and preparation guidelines preferred.
• Maintains Basic Life Support (BLS) certification (preferred).

Responsibilities

• Contacts patients prior to scheduled procedures to confirm appointment date, time, and arrival instructions.
• Reviews preparation instructions for upcoming procedures and ensures patient understanding.
• Provides procedure reminders and answers basic patient questions within scope of knowledge.
• Ensures patients understand transportation requirements and post-procedure care instructions.
• Accurately enters and updates patient demographic and clinical information into the EMR system.
• Verifies insurance and referral information as needed.
• Documents all patient communications, confirmations, and special notes.
• Reviews and confirms completion of required forms and consents prior to the procedure date.
• Reviews medical history, medications, and allergies with the patient prior to the procedure.
• Flags any discrepancies, missing data, or potential contraindications for nurse or physician review.
• Ensures patients are reminded to bring an updated medication list on the day of the procedure.
• Communicates with nursing and clinical teams regarding patient readiness, cancellations, or rescheduling.
• Coordinates with front office staff to confirm scheduling and documentation.
• Reports any patient concerns or abnormal findings to supervising nurse or physician promptly.
• Provides courteous and empathetic service in all patient interactions.
• Maintains patient confidentiality and HIPAA adherence.
• Contributes to a team-oriented work environment.
• Performs other related duties as assigned by management.

Skills

Excellent communication

Customer service

Discretion and professionalism

Bilingual English/Spanish

Reading/writing English

Education

High school diploma or equivalent

Healthcare experience preferred

Tools

EMR documentation

Patient scheduling systems

Job description

REPORTS TO: Clinical Director / Registered Nursed / Physicians

FLSA STATUS: Non-Exempt

JOB SUMMARY:

The Pre-Caller is responsible for contacting patients prior to their scheduled procedures to review medical and preparation information, ensure all documentation is complete, and promote patient readiness for their upcoming appointment. This position requires excellent communication skills, attention to detail, and professionalism in patient interactions. The Pre-Caller functions cooperatively with physicians, nurses, and administrative staff to support smooth clinical operations and enhance patient satisfaction.

QUALIFICATIONS/EDUCATION:

• High school diploma or equivalent required; medical assistant or healthcare experience preferred.
• Minimum of one (1) year of experience in a medical office or clinical setting.
• Knowledge of medical terminology, patient scheduling systems, and EMR documentation.
• Excellent communication and customer service skills.
• Ability to handle confidential information with discretion and professionalism.
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
• Basic understanding of GI procedures and preparation guidelines preferred.
• Maintains Basic Life Support (BLS) certification (preferred).

CETIFICATIONS/LICENSES:

• N/A

PRIMARY RESPONSIBILITIES

Patient Communication and Education

• Contacts patients prior to scheduled procedures to confirm appointment date, time, and arrival instructions.
• Reviews preparation instructions for upcoming procedures (e.g., colonoscopy prep, fasting, medication restrictions) and ensures patient understanding.
• Provides procedure reminders and answers basic patient questions within the scope of knowledge.
• Ensures patients understand transportation requirements and post-procedure care instructions.

Patient Information and Documentation

• Accurately enters and updates patient demographic and clinical information into the electronic medical record (EMR) system.
• Verifies insurance and referral information as needed.
• Documents all patient communications, confirmations, and special notes (e.g., allergies, special needs).
• Reviews and confirms completion of required forms and consents prior to the procedure date.

Clinical Information Review

• Reviews medical history, medications, and allergies with the patient prior to the procedure.
• Flags any discrepancies, missing data, or potential contraindications for nurse or physician review.
• Ensures patients are reminded to bring an updated medication list on the day of the procedure.

Collaboration and Coordination

• Communicates effectively with the nursing and clinical teams regarding patient readiness, cancellations, or rescheduling.
• Coordinates with front office staff to confirm accurate scheduling and documentation.
• Reports any patient concerns or abnormal findings to the supervising nurse or physician promptly.

Customer Service and Professionalism

• Provides courteous and empathetic service in all patient interactions.
• Maintains patient confidentiality and adheres to HIPAA and facility privacy policies.
• Contributes to a supportive, team-oriented work environment.
• Perform other related duties as assigned by management.

PHYSICAL DEMANDS:

• Work involves prolonged periods of sitting, using the telephone and computer, and occasional light lifting (up to 25 pounds).
• Must be able to communicate clearly and effectively by phone.

We offer Competitive salaries,

• Health Insurance is covered 100% by the employer.