Pre-Owned Vehicle Trade-In Specialist

Group 1 Automotive; Owings Mills (MD); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and advancement opportunities

Pinnacle Awards Program

Résumé du poste

Group 1 Honda Owings Mills is part of fast growing Group 1 Automotive, a leader in automotive retail, and we are looking for a Used Vehicle Acquisition Specialist to our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service.

In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who

Qualifications

• Automotive BDC, customer service, or appointment-setting experience preferred.
• Bilingual skills are a plus.
• Strong communication, interpersonal and relationship-building skills.
• Self-motivated with ability to work in a fast-paced dealership environment.
• Valid driver license required.

Responsabilités

• Engage with service department customers to identify potential trade-in and vehicle acquisition opportunities.
• Make outbound follow-up calls to current and previous service customers.
• Build rapport with customers and create interest in vehicle evaluation for purchase or trade.
• Schedule vehicle appraisal and acquisition appointments.
• Maintain consistent and professional follow-up with prospective customers.
• Document customer interactions, appointments and follow-up activity.
• Partner with Sales and Used Vehicle teams to ensure smooth handoff.
• Deliver a friendly, professional, and low-pressure customer experience.

Connaissances

BDC experience

Bilingual

Communication skills

Self-motivation

Formation

High school diploma or equivalent

Description du poste

Group 1 Honda Owings Mills is part of fast growing Group 1 Automotive, a leader in automotive retail, and we are looking for a Used Vehicle Acquisition Specialist to our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service.

In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who