Pre-Litigation Personal Injury Case Manager

Elmm-Law-Group; Phoenix (AZ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Growth opportunities

Job summary

Elmm Law Group in Phoenix, AZ is seeking a Pre-Litigation Personal Injury Case Manager to handle own caseload and work directly with attorneys in-office. This full-time position emphasizes rapid learning, client contact, and hands-on exposure to the settlement process.

You will manage intake-to-demand, coordinate with insurers, and draft demand letters while growing skills in client relations and firm operations. The role requires in-person work five days a week.

Qualifications

• Experience in personal injury pre-litigation, case management, or a related legal support role such as legal assistant, legal secretary, or paralegal
• A self-starter who can juggle multiple active files at once without dropping details
• Strong writing skills and real comfort drafting legal documents and demand letters
• Genuinely great with people: the clients we serve are having one of the worst years of their lives
• Sharp organizational instincts and a bias toward getting ahead of deadlines
• Comfortable in Word, Excel, and case management software
• High school diploma required; a Bachelor's degree is preferred, or a 2-year degree with paralegal certification
• Authorized to work in the U.S. and able to work full-time, in person, in our Phoenix office

Responsibilities

• Own a caseload from intake through demand: you are the person the client trusts and calls
• Open and manage claims with auto and health insurance carriers
• Build real relationships with clients: check in on treatment, answer questions, and keep them informed
• Read and analyze medical records, and know the next move before anyone has to ask
• Verify medical billing balances and liens, and negotiate reductions with providers
• Assemble medical bills, wage loss, and supporting documentation into demand packages
• Draft demand letters and legal documents for attorney review
• Keep every file organized, current, and audit-ready, both electronic and paper
• Work shoulder to shoulder with our attorneys, paralegals, legal assistants, and settlement disbursements team

Skills

case management

writing skills

people skills

organizational skills

word/excel

Education

Bachelor's degree preferred

High school diploma required

paralegal certification (optional)

Tools

case management software

Job description

Pre-Litigation Personal Injury Case Manager

About this position

In-Office

You don't need a bar card to run cases that change people's lives. Elmm Law Group is a female-owned personal injury firm in Phoenix, and we are growing fast. We're hiring a Pre-Litigation Case Manager who wants real ownership: your own caseload, your own clients, and a direct line to the attorneys making the decisions. No layers of bureaucracy. No waiting three years for someone to notice you.

Here's what makes this different: our founder is a former lead prosecutor and Arizona Assistant Attorney General, and she trains her team personally. You will not be handed a stack of files and left alone. You'll be mentored by firm leadership, gain exposure to client relations, marketing, and firm operations, and grow into more responsibility as we expand, because we're small enough that your work is visible and it matters.

This is a full-time, in-office position at our Phoenix office, five days a week. It is not a remote or hybrid role. We built it that way on purpose: you'll learn faster sitting a few feet from the attorneys, paralegals, and settlement team than you ever would over email.

Compensation:

$25 - $30 hourly depending upon experience

Responsibilities:

• Own a caseload from intake through demand: you are the person the client trusts and calls

• Open and manage claims with auto and health insurance carriers

• Build real relationships with clients: check in on treatment, answer questions, and keep them informed

• Read and analyze medical records, and know the next move before anyone has to ask

• Verify medical billing balances and liens, and negotiate reductions with providers

• Assemble medical bills, wage loss, and supporting documentation into demand packages

• Draft demand letters and legal documents for attorney review

• Keep every file organized, current, and audit-ready, both electronic and paper

• Work shoulder to shoulder with our attorneys, paralegals, legal assistants, and settlement disbursements team

Qualifications:

• Experience in personal injury pre-litigation, case management, or a related legal support role such as legal assistant, legal secretary, or paralegal

• A self-starter who can juggle multiple active files at once without dropping details

• Strong writing skills and real comfort drafting legal documents and demand letters

• Genuinely great with people: the clients we serve are having one of the worst years of their lives, and you are the steadfast voice on the other end of the phone

• Sharp organizational instincts and a bias toward getting ahead of deadlines

• Comfortable in Word, Excel, and case management software

• High school diploma required; a Bachelor's degree is preferred, or a 2-year degree with paralegal certification

• Authorized to work in the U.S. and able to work full-time, in person, in our Phoenix office

About Company

We are a unique, female-owned personal injury firm in Phoenix. Our founder was a lead prosecutor who served as an Arizona Assistant Attorney General. Our mantra truly is helping accident victims navigate the insurance process after they have been injured, while seriously protecting their interests and fighting for them.

We are a small, growing team, which means the people who join us have real room to grow. You will be mentored directly by firm leadership, gain exposure to marketing, client relations, and firm operations, and have a clear path to more responsibility as we expand.

Our firm's guiding principles:

• Client-Centeredness

• Compassion

• Accountability

• Efficiency

• Detail-Oriented

What We Offer: Competitive pay, paid time off, paid holidays, health insurance, and a genuine opportunity to expand your role and influence as the firm grows.

We have offices in Phoenix and Mesa.

Salary Information

$25 - $30Hourly Wage