Pre-Litigation Claims Specialist

Certum Legal Solutions; Newark (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) eligibility

Transportation reimbursement

Job summary

Certum Legal Solutions (CLS) seeks a Claim Investigator to support the Case Management team through the pre-litigation claims process. You will work directly with claimants, conduct investigations, review records, maintain case documentation, and guide claimants through their case.

Key duties include interviewing claimants, coordinating records, reviewing medical documents, and serving as a reliable point of contact for updates.

Qualifications

• AA degree required; 1+ year experience in personal injury or related legal practice preferred.
• Must be quick to learn concepts and apply to new projects.
• Strong communication, empathy, listening, and attention to detail are essential.

Responsibilities

• Interview claimants or representatives and coordinate follow-ups.
• Conduct pre-litigation investigations and review records and correspondence.
• Coordinate retrieval of claimant records and annotate medical documents.
• Serve as main point of contact, providing updates to claimants.
• Interpret and disseminate information to supervisors and team.
• Perform administrative duties including scheduling and maintaining case notes.

Skills

Empathy

Communication

Data entry

Quick learner

Detail oriented

Self-motivated

Active listening

Education

AA Degree

1+ year PI/MedMal/Insurance Defense experience

Tools

Data entry software

Job description

Certum Legal Solutions (CLS) seeks a Claim Investigator to support the Case Management team through the pre-litigation claims process. You will work directly with claimants, conduct investigations, review records, maintain case documentation, and guide claimants through their case.

Key duties include interviewing claimants, coordinating records, reviewing medical documents, and serving as a reliable point of contact for updates.