Pre-Litigation Case Auditor

Witherite Law Group; Dallas (TX); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Life and AD&D Insurance

STD Insurance

Additional Life Insurance

Voluntary LTD

Critical Illness Coverage

Hospital Indemnity Coverage

401(k) with company contributions

Paid Time Off

Tuition Reimbursement

Résumé du poste

Witherite Law Group is seeking a meticulous Pre-Litigation Case Auditor to oversee and audit case management across Pre Litigation Commercial and Non-Commercial teams in Dallas, TX. The role ensures cases are handled efficiently, accurately, and per internal standards and client requirements.

The ideal candidate will bring 3+ years in pre-litigation or legal operations, strong analytical skills, and a client-focused mindset, with the ability to manage multiple priorities independently.

Qualifications

• 3+ years of experience in pre‑litigation, case management, legal operations, collections, or a related field.
• Strong understanding of commercial and non‑commercial case workflows.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently.
• Quality assurance & compliance.
• Data analysis & reporting.
• Client service mindset.
• Accountability and follow‑through.

Responsabilités

• Audit active and inactive cases across Commercial and Noncommercial prelitigation teams.
• Ensure cases progress according to internal workflows and client guidelines.
• Identify missing documentation and escalate as needed.
• Verify accuracy of case notes and system updates.
• Track aging, turnaround times, and milestones to ensure timely movement.
• Provide regular client updates on case status.
• Identify gaps in communication and recommend improvements.
• Prepare audit findings, trend analyses, and performance summaries for leadership.
• Collaborate with Team Leads and Case Managers.

Connaissances

Case management

Legal operations

Data analysis

Attention to detail

Communication skills

Problem-solving

Multitasking

Quality assurance

Reporting

Client service mindset

Accountability

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pre-Litigation Case Auditor

Full Time Ind Contributor Dallas, TX, US

12 days ago Requisition ID: 1134

Position Summary: The Pre-Litigation Case Auditor is responsible for overseeing and auditing case management across all Pre Litigation Commercial and Non-Commercial teams. This role ensures cases are handled efficiently, accurately, and in line with internal standards, client requirements, and service-level expectations. The Case Auditor will ensure consistent, high-quality client experience.

Key Responsibilities:

Case Oversight & Auditing

• Conduct regular audits of active and inactive cases across Commercial and Noncommercial prelitigation teams
• Ensure cases are progressing efficiently and in accordance with internal workflows, compliance standards, and client guidelines
• Identify missing documentation, incomplete data, or stalled actions and escalate as appropriate
• Verify accuracy and completeness of case notes, documentation, and system updates

Process & Efficiency Monitoring

• Track case aging, turnaround times, and key milestones to ensure timely movement

Client Communication & Service Quality

• Ensure clients receive regular, meaningful updates on case status
• Identify gaps in communication and recommend improvements

Reporting & Insights

• Prepare audit findings, trend analyses, and performance summaries for leadership
• Track recurring issues and systemic risks across teams
• Work closely with Team Leads and Case Managers

Qualifications:

• 3+ years of experience in pre‑litigation, case management, legal operations, collections, or a related field
• Strong understanding of commercial and non‑commercial case workflows
• Exceptional attention to detail and organizational skills
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Quality assurance & compliance
• Data analysis & reporting
• Client service mindset
• Accountability and follow-through

Success Metrics

• Reduction in stalled or aged cases
• Improvement in audit scores and case completeness
• Increased consistency in client communications
• Decrease in recurring process or documentation issues
• Positive feedback from leadership and clients

Physical Requirements:

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period)
• Option to purchase additional Life and AD&D Insurance
• Voluntary LTD, Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• Tuition Reimbursement

Disclaimer:Please note that this job description is subject to change with or without prior notice, and that reasonable accommodation may be requested to perform the essential functions of the job.