Senior Program Manager (Deployments)

Cyngn; Mountain View (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, Vision)

Life insurance

401(k)

Flexible vacation policy

Remote/hybrid work opportunities

Paid Parental Leave

Job summary

Cyngn Inc. is hiring a Senior Program Manager to oversee operational programs for autonomous vehicle deployments. This role involves ensuring effective processes and coordination across teams to support a growing fleet and customer base.

The ideal candidate will possess over 6 years of relevant experience and strong analytical skills, maintaining close interaction with product teams to adapt to customer needs. Benefits include health coverage, flexible vacation, remote work chances, and a 401(k). Salary ranges from $140,000 to $175,000 annually.

Qualifications

• 6+ years of experience in program or project management, with direct ownership of scaling complex programs.
• Strong analytical instincts with the ability to build durable solutions.
• Experience in autonomous systems, robotics, or industrial automation preferred.

Responsibilities

• Own the end-to-end deployment operations program.
• Identify and automate workflows to eliminate bottlenecks.
• Establish SLA frameworks and escalation paths for customer support.
• Collaborate with engineering to reflect real deployment requirements.

Skills

Program or project management

Deployment operations

Analytical skills

Communication skills

Workflow automation

Education

Bachelor's degree in Computer Science, Engineering, Business or related field

Tools

CRM platforms (HubSpot, Salesforce)

Support platforms (Zendesk)

Project tracking tools (Jira, Confluence)

Job description

About this role

We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross‑functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high‑quality deployment experience as our fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.

Responsibilities

• Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
• Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
• Partner with sales and customer success to ensure pre‑sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
• Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
• Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
• Build a structured feedback channel between customer‑facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
• Define and track deployment KPIs, including time‑to‑live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
• Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications

• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
• Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
• Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
• Experience working closely with customer‑facing teams in a technical product environment involving complex, multi‑stakeholder deployments.
• Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
• Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
• Comfortable operating without a playbook, knowing when to establish process and when to move without it.
• Experience in autonomous systems, robotics, or industrial automation strongly preferred.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short‑term and long‑term disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Remote or hybrid work opportunities
• Sabbatical leave opportunity after 5 years with the company
• Paid Parental Leave
• Daily lunches for in‑office employees and fully‑stocked kitchen with snacks and beverages
• Monthly meal and tech allowances for remote employees

$140,000 - $175,000 a year