Forward Deployed Engineer

HappyRobot; New York (NY); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Opportunity to work at a high-growth AI startup

Ownership & Autonomy

Competitive salary + equity

Comprehensive benefits: healthcare, dental, vision

Work with a world-class team

Job summary

HappyRobot in New York is hiring a Forward Deployed Engineer to work closely with customers, assisting them in maximizing the value of our AI platform. The role involves technical development using technologies like React, TypeScript, Node.js, and Python, as well as project management and iteration based on customer feedback.

Ideal candidates will have strong full-stack experience, exceptional communication skills, and a founder mindset, contributing to product development in a fast-paced environment.

Qualifications

• Strong full-stack experience with React, TypeScript, and Node.js.
• Hands-on proficiency in Python.
• Experience building AI/ML applications, including LLM prompting and tuning.
• Ability to manage APIs and integrate with third-party systems.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven ability to prioritize and manage multiple projects under tight deadlines.
• Founder mindset: highly independent, takes ownership, and thrives in a fast-paced environment.

Responsibilities

• Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.
• Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
• Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.
• Manage APIs and integrations with third-party systems to ensure seamless functionality for customers.
• Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.
• Continuously iterate and improve AI solutions based on customer feedback.
• Prioritize and manage multiple projects under tight deadlines.

Skills

Full-stack development

React

TypeScript

Node.js

Python

AI/ML application development

API management

Excellent communication

Project management

Job description

About

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers communicate, make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Role Overview

We are hiring a versatile and highly skilled Forward Deployed Engineer to join our team. In this role you will combine strong technical abilities with excellent communication skills, working directly with customers to ensure they maximize the value of HappyRobot’s AI platform. You will be involved in onboarding, implementation, and ongoing support, while also contributing to product development and innovation.

Responsibilities

• Customer‑Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.
• Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
• Full‑Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.
• AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases.
• Integration & APIs – Manage APIs and integrations with third‑party systems to ensure seamless functionality for customers.
• Cross‑Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.
• Iterative Problem‑Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements.
• Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high‑quality results.

Qualifications

• Strong full‑stack experience with React, TypeScript, and Node.js.
• Hands‑on proficiency in Python.
• Experience building AI/ML applications, including LLM prompting and tuning.
• Ability to manage APIs and integrate with third‑party systems.
• Excellent communication skills with the ability to explain technical concepts to non‑technical stakeholders.
• Proven ability to prioritize and manage multiple projects under tight deadlines.
• Founder mindset: highly independent, takes ownership, and thrives in a fast‑paced environment.

Benefits

• Opportunity to work at a high‑growth AI startup backed by top investors.
• Ownership & Autonomy – Take full ownership of projects and ship fast.
• Competitive salary + equity in a high‑growth startup.
• Comprehensive benefits: healthcare, dental, and vision coverage.
• Work with a world‑class team of engineers and builders.

Compensation

Compensation Range: $120K – $200K.